General Terms and Conditions

Liftago CZ, s.r.o., ID No.: 29138787, with registered office at Rohanské nábřeží 678/25, Karlín, 186 00 Prague 8,

Websites: https://www.liftago.cz; https://driveczech.com/

emails: service@liftago.com, info@driveczech.com

Mailbox ID: kc8nuy7 registered in the Commercial Register at the Municipal Court in Prague, file number C 203226.

Part A/ Basic provisions

I. Basic provisions on the services provided

Liftago CZ, s.r.o. (hereinafter also referred to as the "Company") is the authorised operator of the LIFTAGO platform including the web and mobile application and the Company's website (hereinafter also referred to as the "System") and in this context, the Company mediates the conclusion of contracts for the transport of persons (taxi services) or goods on the roads in the Czech Republic or arranges such transport of persons or goods in the Czech Republic. The Company is a taxi service intermediary within the meaning of Section 2(10) of Act No. 111/1994 Coll., on Road Transport, an online marketplace provider within the meaning of Section 2(2) of Act No. 634/1992 Coll., on Consumer Protection, and a provider of online intermediary services pursuant to EU Regulation 2019/1150 on promoting fairness and transparency for business users of online intermediary services, whereby these General Terms and Conditions also apply to all contracts concluded within the framework of the Company's online marketplace and intermediary services.
The Company does not guarantee the availability of the arranged and procured transport.
When these general terms and conditions refer to the "Company's website," it is understood to mean the website at https://www.liftago.cz and the individual sections of this website.
The Company designates the above address of its registered office, email address and data box ID as the contact point for communication in the Czech language within the meaning of EU Regulation 2022/2065 on digital services.

II. Basic provisions for Carriers

These general terms and conditions (hereinafter referred to as the "Terms and Conditions" or "GTC") concern the relationship between the Company and other persons-carriers (hereinafter also referred to as "Carriers") who, in connection with a specific vehicle, have downloaded the carrier application (as part of the System) and have completed the necessary carrier registration within the System, enabling these persons to offer their services for the transport of persons, including their luggage (taxi service), or services for the transport of small parcels (transport of persons and transport of goods, hereinafter also collectively referred to as "transport services") through the System. The Carrier, usually represented (in accordance with the provisions of Section 166 of Act No. 89/2012 Coll., the Civil Code) by the driver of the relevant vehicle, is obliged to provide true and complete information when registering. As part of their registration, the Carrier shall provide, in particular, their first and last name or name (business name), identification number, tax identification number (if the Carrier is a VAT payer), vehicle specifications (vehicle registration number, make and model), first and last name of the driver who will be driving the vehicle, the number of the licence/trade licence to operate a taxi service (road motor transport - passenger transport operated by vehicles designed to carry a maximum of 9 persons including the driver) and the number of the taxi driver's licence (taxi driver's card) and/or the number of the licence/trade licence to transport goods (road motor transport - freight operated by vehicles or vehicle combinations with a maximum permissible weight not exceeding 3.5 tonnes, if intended for the transport of animals or goods). The Carrier acknowledges that each vehicle must be registered separately (which will then receive its ID – "driver ID") and that each registration of the Carrier and subsequent conclusion of transport contracts is always technologically linked to the specific telephone number provided by the Carrier.
If the Carrier is not also the driver, information about the legal relationship between the Carrier and the driver is also required during registration. The Company is entitled to require the driver or Carrier to prove this legal relationship and the Carrier's consent to registration.
The Company is entitled to require the driver to prove their integrity.
In the event of a change in the Carrier's details provided by the driver during registration, the driver is obliged to correct the Carrier's registration details no later than 1 day from the date on which he became aware of the change in the Carrier's registration details. Among other things, this obligation applies in particular to a change in the status of VAT payer or non-payer. The Company accepts no responsibility for incorrectly stated or unchanged Carrier details.
The Carrier acknowledges that, pursuant to the provisions of Section 21(3) of Act No. 111/1994 Coll., on Road Transport, only a person who is in a basic employment relationship with the Carrier (unless that person is the Carrier itself or its spouse or registered partner) and who holds a taxi driver's licence. The Carrier further acknowledges that taxi services may only be provided with the relevant licence by a vehicle registered in the taxi vehicle register and marked with a taxi vehicle registration sticker.
By clicking on the "I AGREE" button or a button with a similar meaning during registration, the carrier expressly undertakes to comply with the provisions of the GTC and at the same time declares that his/her vehicle, which he/she uses to provide passenger transport services, is registered in the relevant taxi service vehicle register, that he/she has taken out extended motor vehicle liability insurance (taxi insurance), and that both they and the driver meet the other conditions for providing transport services in accordance with generally binding legal regulations. If a person intending to register as a Carrier does not agree with the Terms and Conditions or does not meet the requirements of the Terms and Conditions for Carriers, they are not entitled to register or use the System or to conclude a transport contract through the System.
By registering in the System, the Carrier also declares that it is not in bankruptcy and that no proceedings are currently being conducted against it that would prevent, jeopardise or restrict the fulfilment of its obligations in connection with the provision of transport services.
The Carrier acknowledges that when providing transport and related services, it is obliged to comply with the obligations under other generally binding legal regulations, in particular with regard to the technical condition of vehicles, the health condition of drivers and road traffic itself.
The Carrier is entitled to offer transport and related services and conclude relevant contracts through the System after fulfilling other conditions and obligations specified in particular in the special provisions for Carriers in Part F/GTC.
The Carrier and the driver are obliged to inform the Company immediately (and, if possible, in advance) in an appropriate manner of the termination of any conditions for offering transport and related services through registration in the System in accordance with generally binding legal regulations, in particular with regard to the technical condition of the vehicle, the registration of the taxi vehicle, the Carrier's licence, the taxi driver's licence, the driver's medical fitness, or the legal relationship between the Carrier and the driver.
The Company shall restrict the Carrier's services in the System, cancel or suspend the Carrier's registration in the System if the Carrier requests such restriction, cancellation or suspension. The Company is entitled to restrict or cancel the Carrier's services in the System or suspend the registration at its discretion even without such a request from the Carrier if any of the terms of use of the System are violated, in particular in the event of a violation of a condition arising from generally binding legal regulations, gross or repeated violation of the required standards of services provided, repeated failure to respond to transport requests sent, repeated failure to provide the ordered transport or repeated complaints from Customers, failure to prove the integrity of the relevant driver or his legal relationship with the Carrier, or if the Carrier's conduct affects the legitimate interests or good reputation of the Company, or if the information provided by the Carrier during registration or in connection with the provision of transport is incomplete, has illegal content, is false or is otherwise incompatible with the GTC, or if the Carrier's conduct is in conflict with the GTC. The Company shall, as a rule, notify the Carrier in advance in an appropriate manner of any restriction of the Carrier's services in the System or cancellation or suspension of registration, provide reasons and, where appropriate, a deadline for remedial action, However, the Company is not required to provide a reason if it can prove that the Carrier in question has repeatedly violated the terms of use of the System, which led to the restriction of services offered in the System or the suspension or cancellation of registration. The restriction of the Carrier's services in the System or the cancellation or suspension of registration does not affect any partial contracts that have already been concluded.
Given that the driver acts on behalf of the Carrier (unless he is the Carrier himself), it is assumed that when the term "driver" is used in the GTC, it refers to the Carrier, unless the provisions indicate otherwise.
Further details on the registration of Carriers and the provision of services using the System, as well as partial rights and obligations not specified in the GTC, are provided on the Company's website in the section for drivers (https://www.liftago.cz/pro-ridice), and the Company shall inform the Carrier of any changes to its content in an appropriate manner.

III. Basic provisions for Customers

The Terms and Conditions apply to the relationship between the Company and other persons-customers who, without registering with the Company, usually by telephone, SMS or similar text messages, email or in the System via the website operated by the Company, place an order for the mediation of transport services (hereinafter also referred to as "Unregistered Customers"). Unless otherwise specified, the provisions of the GTC relating to registered customers and Carriers shall apply mutatis mutandis to the relationship between the Unregistered Customer and the Company and between the Unregistered Customer and the Carrier.
The Terms and Conditions also apply to the relationship between the Company and other customers who have downloaded the customer application (as part of the System) to their device and completed the necessary customer registration in the System (creation of a personal customer account) in the System, enabling these registered customers (hereinafter also referred to as "Registered Customers") to request and order transport services (conclude the relevant transport contract) in their own name and on their own account. When registering, the registering person is obliged to provide true and complete required information, in particular their first and last name, and acknowledges that customer registration and the subsequent requesting of transport services and conclusion of related transport contracts is always technologically linked to the specific telephone number provided by them. Registration in the System does not prevent the relevant customer from ordering services from the Company as an unregistered customer.
By clicking on the "I AGREE" button during customer registration, the registering person expressly undertakes to comply with the provisions of the GTC, the text of which, together with the registration confirmation, will be sent immediately by email. If a person intending to register as a customer does not agree with the Terms and Conditions, they are not entitled to use the System and to request and order transport services through the System.
A registered customer who is an entrepreneur within the meaning of Section 420 of Act No. 89/2012 Coll., the Civil Code, or, where applicable, a non-entrepreneurial legal entity, is allowed to upgrade their registration in the System and thus create a special corporate customer account (hereinafter also referred to as the "Corporate Customer"), which allows them to request and select transport services through the System, in which case the Company arranges transport services for the Corporate Customer with the relevant Carrier according to the Corporate Customer's request and selection, thus providing transport services in its own name on behalf of the Corporate Customer.
By clicking on the "I AGREE" button during this process, a Registered Customer creating a special Corporate Customer account expressly undertakes to comply with the provisions of the GTC.
By registering in the System, the Corporate Customer also declares that it is not in bankruptcy and that no proceedings are currently pending against it that would prevent, jeopardise or restrict the fulfilment of its obligations in connection with the provision of transport services.
The Customer acknowledges that, apart from the costs of using a mobile device and internet connection, the use of the System for the Customer's personal (internal) needs is generally provided free of charge, unless otherwise required by generally binding legal regulations (e.g. the obligation to charge a surcharge for orders placed via communication devices, including the internet).
The Company shall cancel or suspend registration in the System if such cancellation or suspension is requested by a Registered or Corporate Customer. The Company is entitled to cancel or suspend registration at its discretion even without such a request from the customer, in particular if the customer's conduct affects the legitimate interests or good reputation of the Company, or if the information provided by the customer during registration or when using the service is incomplete, has illegal content, is false or is otherwise incompatible with the GTC, or if the customer's conduct is in conflict with the GTC. The Company shall always notify the customer of the cancellation or suspension of registration in an appropriate manner. Cancellation or suspension of registration does not affect already concluded partial contracts. Cancellation or suspension of registration without a request from the Registered Customer must not be discriminatory within the meaning of Section 6 of Act No. 634/1992 Coll., on consumer protection.
If the term "customer" (hereinafter referred to as "Customer") is used separately in the GTC, the relevant provision applies to Unregistered Customers, Registered Customers and Corporate Customers, unless otherwise specified in the provision.
The Customer acknowledges that the System allows the storage of the Customer's payment card details for the purpose of simplifying payments (secure card vaulting) with the payment service provider, which is Československá obchodní banka, a. s., ID No.: 00001350, with its registered office at Prague 5, Radlická 333/150, 15057. The Company is entitled to change the payment service provider, provided that the new provider is certified at Level 1 of the PCI DSS (Payment Card Industry Data Security Standard). The Company itself does not store or process any data about the Customer's payment card.
The Customer agrees that when registering the Customer's payment card, the Company will perform an authorisation transaction in the amount of CZK 1, which will then be returned to the Customer's account.
The Customer agrees that the Company may perform authorisation checks on connected payment cards after their first connection and when the Customer orders transport.
If the Customer does not use the Company's services paid for by a registered payment card for a period of 12 months from the date of the last transaction with the registered payment card, the Company is entitled to delete the registered payment card details. If the Customer wishes to use card payment in the future, they are obliged to re-register their payment card.
Given that the Company proceeds in a manner that can be fairly and standardly required of it when verifying and securing payment card transactions, the risk of card misuse is always borne by the Customer, and it is therefore considered that the service has been provided to the Customer even in the event of payment card misuse by a third party, in which case the Company shall provide (including, in particular, in connection with the assertion of a claim against a third party) to the Customer and/or the bank in the sense of providing information about the relevant transport.
In order to ensure payment for the service provided, the Company is entitled to block the amount corresponding to the pre-agreed price or estimated price immediately after a binding order for the service with payment by payment card, especially in the case of transport using a taximeter.
The Customer acknowledges that the request for transport services is directed to the driver via the System and that the provision of transport services is subject to the different terms and conditions of the Carriers (in particular tariffs and cancellation conditions), unless otherwise specified in the GTC. Regardless of the Carriers' terms and conditions, the Customer is obliged to always behave in such a way when using the transport service that no damage or other harm is caused to the Company, the Carrier or a third party.
The Customer acknowledges that transport services are not provided by the Company, but always by a third party Carrier, and the Company is not responsible or liable for the fulfilment of the Carrier's obligations, in particular for the proper and timely provision of transport services. The Company is not liable or responsible for any damage or other harm incurred by the Customer during or in connection with transport (including in connection with informing the Customer about damage to the shipment), and in such cases, the Company will provide the Customer with assistance in asserting their claim arising from its intermediary or procurement activities, in particular with regard to contacting the relevant Carrier, in which case the Customer may contact customer contacts (telephone line and email address) listed on the Company's website within 5 working days.
In their request, the Customer shall either specify an immediate time of transport or delivery of the vehicle ("as soon as possible"), which is based on the current availability of vehicles, or specify a specific time and date of delivery of the vehicle (pre-order). Customers acknowledge that ordering certain special types of transport may only be possible on a pre-order basis (ordering transport for a later date).
If the Customer fails to provide the necessary cooperation for the provision of the ordered transport service (including actively cancelling it in the System before its commencement), they shall pay the Company a cancellation fee in accordance with the Company's price list. The cancellation fee is intended to cover a proportionate part of the agreed price for the service already commenced.
The Customer is obliged to accept a change of driver (and thus also a possible change of the contracting party to the concluded transport contract), which will usually be communicated to them via the System immediately after the transport is cancelled by the original driver or when another circumstance leading to a change of driver occurs.
The Customer is responsible for ensuring that they, their fellow passengers and any persons travelling independently, in the case of transport ordered on behalf of the Customer where the passenger is not the Customer, behave in accordance with the driver's reasonable instructions during personal transport and, in particular, comply with safety and other relevant generally binding legal regulations. In the event of a serious breach of this obligation, the transport contract may be terminated immediately without compensation. The Customer is responsible for any damage caused during or in connection with transport by themselves, their fellow passengers or a person travelling independently, if the transport is ordered on the Customer's account and the person travelling is not the Customer.
Registered customers may rate the transport service in the System on a scale of 1 to 5 points. Each new driver has an automatic rating set for the first 25 rides (listed on the Company's website at https://www.liftago.cz/caste-dotazy/pro-ridice/obecna-pravidla, after which the last 200 ratings of the driver in question are automatically averaged on an ongoing basis. This overall driver rating is then available to Customers before ordering a transport service, unless it is a pre-order (an order for transport at a later date) or a special type of transport in pre-order mode.
Customers may use a special type of transport service according to the Company's current offer in the System, whereby in the case of using the "Car Transport" service (transport of the Customer in their vehicle), they acknowledge that if damage is caused to another person during the provision of this service and if an insurance claim is made from the liability insurance for damage caused by the operation of a vehicle (so-called compulsory liability insurance) associated with the Customer's vehicle, they may lose some of the benefits (bonuses) provided by the relevant insurance company.
Further details, in particular regarding Customer registration and the use of individual Company services, are provided on the Company's website in the sections for Registered Customers (https://www.liftago.cz/osobni) and Corporate Customers (https://www.liftago.cz/firemni), and the Company shall inform Customers of any changes to their content in an appropriate manner.

IV. Basic provisions common to Carriers and Customers

The relevant parts of the Terms and Conditions also form part of the mediated transport contract concluded between the Carrier and the Registered Customer or Unregistered Customer, or the procured transport contract concluded between the Carrier and the Company, and govern the relationship between the Company and drivers in situations where the driver is not the Carrier and does not act on behalf of the Carrier.
Contracts (including the text of the GTC) between the Company and Carriers, between the Company and Customers, as well as contracts between Carriers and Registered Customers or Unregistered Customers mediated by the Company through the System are concluded in accordance with the legal order of the Czech Republic, in particular Act No. 89/2012 Coll. the Civil Code (hereinafter referred to as the "Civil Code"). The activities of the Company within the operation of the System in relation to Carriers (as entrepreneurs offering their services through the System) are governed by Regulation (EU) No. 2019/1150 of the European Parliament and of the Council on promoting fairness and transparency for business users of online intermediation services.
In the event of any insurance claim in connection with the mediation, procurement or implementation of transport, the Company, Customers and Carriers are obliged to provide immediate and sufficient cooperation at all times.

V. Partial provisions on special types of transport

The Company generally offers the mediation or procurement of special types of transport, in particular the transport of children (Liftago Kids), the transport of customers in their own vehicles (Car Transport), the transport of up to 9 people including the driver (Liftago XXL) and transport in luxury vehicles (Liftago Limousine).
The "Car Transport" service is always provided at a pre-agreed price in accordance with the provisions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport, either in the so-called triangulation mode (the taxi driver leaves his vehicle and drives the Customer's car to its destination; the driver returns to his own vehicle by means of a return taxi service) or the so-called tandem ( nd two drivers are present when providing the transport service, one drives the Customer's vehicle and the other follows them in their own vehicle), whereby in the triangulation mode, the Customer always automatically orders a second return transport for the driver, the price of which is included in the total price of the "Car Transport" service.
When using the "Car Transport" service, the Customer is obliged to:

inform the driver before the start of transport of all facts relating to the technical condition of the Customer's vehicle that could endanger the safety of persons, property or road traffic;
to present the driver with the Customer's vehicle documents, which the driver must have with him when driving a motor vehicle;
report any damage to the Customer's vehicle during the provision of the service immediately after the end of the transport, whereby it is necessary to call the Czech Police for any damage to the Customer's vehicle; the Carrier is not liable for damage to the vehicle if the Customer does not give their consent to contact the Czech Police;
take back their vehicle after the end of the transport and check its condition.

The Carrier (driver) is entitled to refuse to provide the "Car Transport" service if the Customer's vehicle is not factually or legally fit for use on public roads and/or if there are reasonable doubts about the vehicle's fitness for use on public roads.
The Carrier is not liable for damage to the Customer's vehicle caused by the Customer's own actions, including parking their vehicle at the destination.
The "Liftago Limousine" service is provided on a pre-order basis and always at a pre-agreed price. Depending on the current offer, the "Liftago Limousine" service may include transport in a luxury vehicle or the provision of a luxury vehicle with a driver for a specific period of time combined with a maximum mileage. Unless otherwise agreed on an ad hoc basis, the Customer is entitled to cancel transport within the Liftago Limousine service free of charge no later than 24 hours before the planned start of the service.
Details of special types of transport are available on the Company's website.

Part B/ Unregistered Customer

I. Passenger transport

An unregistered customer may request and order transport services from the Company according to the current offer by telephone, SMS or similar text messages, email or in the System via the website operated by the Company.
Transportation mediation orders can only be placed by telephone with a price in the taximeter mode with a pre-estimated price. When ordering transport mediation in the taximeter mode, the Unregistered Customer also grants the Company full power of attorney to conclude a transport contract with the Carrier. When ordering transport mediation with a pre-agreed final price in accordance with the provisions of Section 21(6) of Act No. 111/1994 Coll. on road transport, the Unregistered Customer is obliged to pay the price in advance through the Company, whereby by paying the price, the Unregistered Customer also grants the Company power of attorney to conclude a transport contract with the Carrier.
In the case of an order with a price calculated using a taximeter, the Unregistered Customer acknowledges that the Carrier is obliged, among other things, to ensure that the relevant vehicle is visibly and legibly marked with a yellow roof light with the word TAXI on its front and rear and the name or names and surname of the business name or name of the Carrier placed on the vehicle, that the taxi vehicle is equipped with a taximeter measuring system that meets the requirements of a special legal regulation, which includes a taximeter, a distance measuring converter and a printer, and a taximeter book, provided that the taximeter must be set to data and values corresponding to reality and the data displayed on the taximeter must be legible and visible from the passenger's seat. Immediately after the end of the journey, the driver shall print out a record of the journey from the taximeter printer and, at the request of the unregistered customer (passenger), shall issue them with a document of the journey printed from the taximeter printer.
In the case of an order with a pre-agreed final price pursuant to the provisions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport, the Unregistered Customer shall be provided with information about the Company as a taxi service intermediary in accordance with this Act prior to ordering the transport (business name, registered office address and identification number). Furthermore, the Unregistered Customer shall also be provided with information about the relevant Carrier (name or names and surname, business name or name, registered office address and identification number), the relevant taxi driver (first name(s) and surname) and the relevant taxi vehicle (registration number, make and model). Immediately after the end of the transport, the Unregistered Customer is sent an electronic confirmation of transport, which is then available from the relevant driver for the remainder of the day on which the transport was provided. At the same time, a link for downloading the receipt is also sent to the Unregistered Customer as part of the confirmation. The link is valid for 90 days, after which the receipt can be provided at the request of the Unregistered Customer.
If the "Car Transport" service is ordered in triangulation mode, the Unregistered Customer will receive the relevant data and confirmation in accordance with the provisions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport, usually in summary form for both transports.
The Unregistered Customer agrees to the use of tax and accounting documents in electronic form, and thus to their issuance in electronic form and sending via email or via a link.
After ordering transport, the Unregistered Customer will receive information about the content of the concluded transport contract via SMS or email.

II. Transport of goods

The Company also allows Unregistered Customers to use the service of transporting small items, whereby orders for the transport of items can only be placed with a pre-agreed final price.
In addition to the special provisions of Part E/GTC on the transport of goods, the provisions relating to Unregistered Customers on the transport of persons shall also apply mutatis mutandis to the transport of goods.
Unregistered customers agree that their shipments may be transported together with other shipments (shared transport).

Part C/ Registered Customer

I. Passenger transport

The Registered Customer concludes a transport contract directly with the Carrier via the System (using electronic means of distance communication), whereby the price of transport may be determined by a taximeter (in which case the Registered Customer will still be shown an estimated price based on the rates for transport with a taximeter preset in the System by the driver as part of the transport service offer) or a price agreed in advance under the conditions of Section 21(6) of Act No. 111/1994 Coll. on Road Transport (where the driver offers the final price of the transport before the transport is ordered).
If a Registered Customer orders a transport service with a specific fixed price (pre-agreed price) and the Company subsequently arranges transport at a lower price as part of its intermediary activities, the difference will be settled by the Company as a fee for arranging the transport, and in such a case, the Registered Customer will receive two accounting documents for the total price (one from the Carrier for the transport and the other from the Company for the intermediary services).
If the Registered Customer orders a transport service at a specific fixed price (pre-agreed price) and the Company subsequently arranges transport at a higher price as part of its intermediary activities, the Registered Customer will receive an accounting document from the Carrier for the higher price, however, they will actually pay the amount corresponding to the pre-agreed fixed price, with the difference in prices being settled by an ad hoc promo code issued and provided, and the procedure will be similar to that for the provision of a promo code in accordance with Part C/Article I. paragraph 10 and Article III of the GTC. In this case, payment by promotional code to make up the difference in price is also possible for payment of the pre-agreed fixed price in cash.
Once a Registered Customer has made a valid request in the System, a notification of this request is usually sent to several available drivers so that they can respond with their offer. The notification of the request is sent to drivers according to the System's algorithm, depending on the parameters of the request (e.g. the driver's distance from the pick-up point). The registered customer acknowledges that none of the drivers may respond to their request, and the Company does not provide any guarantee in this regard. If more than one driver responds to the request by confirming their availability, the parameter determining the order of offers is the time at which the individual offers were made by the drivers. The offer may be made with a price in taximeter mode (offers stating the tariff and estimated final price) or with a pre-agreed price, in which case the Registered Customer, by selecting from the offer, also chooses whether the transport will be provided using a taximeter or at a pre-agreed final price under the conditions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport. By ordering transport – confirming a specific offer from the Carrier by the Registered Customer (by clicking on the "ORDER" button) – a relevant transport contract is concluded between the Registered Customer and the Carrier, whereby the Registered Customer also undertakes to make the relevant payment, with the Carrier always being the actual provider of the transport service.
The transport offer with a price determined by the taximeter also includes the option to display the relevant Carrier's tariff (initial fee, price per 1 km of transport and waiting fee), as well as the optimal route determined by the System and, depending on the tariff and route, the estimated total price of transport. The Registered Customer acknowledges that the estimated price is only indicative and may differ from the actual final price according to the taximeter.
The registered customer acknowledges that, due to the rapidly changing nature of the transport services segment, the price offer is active and available for a maximum of 20 seconds.
After concluding a passenger transport contract, the registered customer may request a change and subsequently unilaterally amend the contract in terms of changing the destination and/or setting intermediate stops, provided that such a change does not significantly alter the original or already completed route (i.e. a change of more than 5 km, or by more than 50% of the original route in the case of a change of more than 5 km). The admissibility of such a change, as well as any new fixed price for the entire transport, in the case of a journey with a pre-agreed fixed price, will be generated by the System according to the parameters of the requested change. Confirmation of an admissible change by the Registered Customer (by clicking on the "ORDER" button or a button with a similar meaning) results in a change to the original content of the contract, and the Registered Customer undertakes to pay under the newly agreed terms and conditions.
In the case of an order with a price in the taximeter mode, the Registered Customer acknowledges that the Carrier is obliged, among other things, to ensure that the relevant vehicle is visibly and legibly marked with a yellow roof light with the word TAXI on its front and rear and the name or names and surname, business name or name of the Carrier placed on the vehicle, that the taxi vehicle is equipped with a taximeter measuring system that meets the requirements of a special legal regulation, which includes a taximeter, a distance measuring converter and a printer, and a taximeter book, provided that the taximeter must be set to data and values corresponding to reality and the data displayed on the taximeter must be legible and visible from the passenger's seat. Immediately after the end of the journey, the driver shall print out a record of the journey from the taximeter printer and, at the request of the Registered Customer (passenger), shall issue them with a document of the journey printed from the taximeter printer.
In the case of an order with a pre-agreed final price pursuant to the provisions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport, the Registered Customer shall be provided with information about the Company as a taxi service intermediary in accordance with this Act prior to ordering the transport (business name, registered office address and identification number). Furthermore, the Registered Customer shall also be provided with information about the relevant Carrier (name or names and surname, business name or name, registered office address and identification number), the relevant taxi driver (first name(s) and surname) and the relevant taxi vehicle (registration number, make and model). Immediately after the end of the transport, a transport confirmation is sent to the Registered Customer's email address, which is then available from the relevant driver for the remainder of the day on which the transport was provided. At the same time, a link for downloading the receipt is sent to the Registered Customer as part of the confirmation. The link is valid for 90 days, after which the receipt can be provided at the request of the Registered Customer.
If the "Car Transport" service is ordered in triangulation mode, the Registered Customer will receive the relevant data and confirmation in accordance with the provisions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport, usually in summary form for both transports.
The Registered Customer agrees to the use of tax and accounting documents in electronic form, and thus to their issuance in electronic form and sending via email or via a link.
When ordering transport, the Registered Customer shall choose the method of payment, either in cash or by payment card with the details stored during registration. If the Registered Customer chooses cash payment, they shall pay the price directly to the driver. If the customer chooses to pay by payment card, or does not choose cash payment, the price of the service is settled by the Company and the Registered Customer does not actually pay anything directly to the Carrier (driver). The price of transport may also be paid in full or in part using promo codes, which are usually provided by the Company as part of a promotional event or campaign or a permanent programme.
If the Registered Customer does not request transport "as soon as possible" but at a later date (i.e. pre-order), the Company shall inform the Registered Customer, prior to arranging the transport itself, of the specific fixed price (pre-agreed price) or estimated price in the case of transport arranged on the basis of the taximeter, whereby by agreeing to the price, the Registered Customer also grants the Company full power to conclude the relevant transport contract with the Carrier.
After ordering the transport, the Registered Customer will receive information about the content of the concluded transport contract via email or the System.

II. Transport of goods

The Company also allows Registered Customers to use the System to transport items – small shipments, whereby, in addition to the special provisions of Part E/GTC on the transport of items, the provisions relating to Registered Customers on the transport of persons shall also apply mutatis mutandis to the transport of items.
If a Registered Customer chooses cash payment when ordering the transport of goods at a pre-agreed price, the Registered Customer shall pay the price directly to the Carrier (driver) upon delivery or collection of the transported goods, depending on whether the Registered Customer is the sender or recipient of the transported goods.
The Registered Customer agrees that their shipment may be transported together with other shipments (shared transport).

III. Other rights and obligations of Registered Customers

The Company is entitled, at its own discretion and decision, to carry out promotional events or campaigns or permanent programmes using promotional codes for Registered Customers, which can be applied at in accordance with the provisions of Part C/Article I. paragraph 10. GTC payment for transport services provided through the System, in accordance with the conditions set by the Company for each such promotional event or campaign or permanent programme.
Registered Customers are entitled to use the permanent promotional programme "Get a Discount". If a Registered Customer sends an invitation to the System (to another person (an anonymised contact through which the Company can contact such other person)), the invited person will receive, after their immediate registration in the System, a promotional code in the amount determined by the Company for the relevant period, intended for the first personal transport ordered. The Registered Customer who made the invitation will receive a reward in the form of a promotional code in the amount determined by the Company for the relevant period after the first personal transport of the newly registered invited person has been completed.
Registered customers are not entitled to receive cash payments corresponding to the value of promotional codes allocated as part of promotional events or campaigns or permanent programmes, nor are they entitled to use these values for any other purpose; they may only be used within the scope of transport services offered through the System.
The Company reserves the right not to allocate promotional codes, to deactivate allocated promotional codes (even retroactively) and to cancel new customer registrations if there is even a suspicion of misuse or attempted misuse of the "Share with a Friend" programme or other promotional events or campaigns or permanent programmes.

Part D/ Corporate Customer – "Liftago Business" Service

I. Specification of the Corporate Customer

A Corporate Customer is a business entity (or, where applicable, a non-business legal entity) that is permitted to use the Company's services through the System, consisting of the provision of transport services and the use of other additional services of the System (access to ride statistics and administration).
Only a person authorised to act on behalf of the Corporate Customer (i.e. a statutory representative, an authorised member of a legal entity or body of a legal entity – the Corporate Customer, an employee within the scope usual for their position or function, an agent) may create a special account in the System for the Corporate Customer. in this case, a sales representative of the Company may also be an authorised representative of the Corporate Customer). When creating their special account in the System, the Corporate Customer shall also specify their administrator, who is a natural person managing the special account of the Corporate Customer (hereinafter referred to as the “Administrator”). The Company accepts communication with the Administrator by all means that can properly ensure data integrity and identification of the originator of the communication, i.e. in particular by means of settings in the System's administration interface under the Administrator's login details.
The Administrator shall specify within the Corporate Customer's account the natural persons who are authorised on behalf of the Corporate Customer and on its account (in connection with their telephone number) to request and order transport services (hereinafter referred to as "Authorised Persons"). The Administrator shall create a profile for the Authorised Person within the Corporate Customer's account by registering them in the list of Authorised Persons (hereinafter referred to as the "List of Authorised Persons") by entering their first and last name, email address in the Corporate Customer's domain, telephone number and, if applicable, the Corporate Customer's cost centre (reference data). The Corporate Customer is obliged to ensure, through the Administrator, that the reference data is correct and complete. The Company is not responsible for incorrectly entered reference data or for any damage caused by entering incorrect or incomplete reference data. The Corporate Customer is responsible for maintaining the List of Authorised Persons, and the Company is entitled to review the List of Authorised Persons in cooperation with the Corporate Customer. The Company is not liable for incorrect or outdated reference data or for any damage caused by late updating of reference data.
The Corporate Customer acknowledges that an Authorised Person may order transport for a third party on behalf of the Corporate Customer, and the Corporate Customer is obliged and responsible for ordering and using the services of Carriers ordered through the System by Authorised Persons at the time when the relevant Authorised Person was included in the List of Authorised Persons, regardless of whether the ordering and use of the service was authorised between the Corporate Customer and the Authorised Person, even if the ordering and use of services took place through the Authorised Person's profile within the Corporate Customer's account with the help of fraudulent or otherwise unauthorised activity by the Authorised Person. The Corporate Customer shall immediately notify the Company of any fraudulent or otherwise unauthorised activity by an Authorised Person that has occurred through the Corporate Profile of that Authorised Person.
The Corporate Customer acknowledges that an Authorised Person may only begin to request and order services through the System on behalf of the Corporate Customer if they themselves become a Registered Customer with a telephone number under which the Administrator identifies them in the List of Authorised Persons. Following the automatic linking of the Authorised Person's registration (as a Registered Customer) with their inclusion in the List of Authorised Persons, the Authorised Person has the option of requesting and ordering transport on behalf of the Corporate Customer and on their own behalf as a Registered Customer.
The Administrator is entitled to remove a person from the List of Authorised Persons, whereby the moment the relevant person is removed from the List of Authorised Persons, the personal profile of such Authorised Person within the Corporate Customer's Account is deactivated, thereby terminating their authorisation to use transport services through the System on the Corporate Customer's account. Removing a person from the List of Authorised Persons does not affect that person's ability to use their personal registration as a Registered Customer.
The Administrator is allowed to use the password specified in the administrator profile to access monthly electronic structured overviews of completed transport services, including the identification of the Authorised Person, information about the completed journey (date, time, pick-up and drop-off locations), the price of the transport service, and any tips provided by the Authorised Person (passenger). The Corporate Customer undertakes to keep the Administrator's access rights to the System confidential, to allow only the Administrator access to the System, to update all information relating to the Corporate Customer and the Administrator in the System, and to ensure that such information is up to date, accurate and complete. The Corporate Customer is responsible for all activities carried out in the System using the Administrator's login details.

II. Passenger transport

On the basis of a request and order from the Corporate Customer (Authorised Person), the Company procures the transport service in its own name and on behalf of the Corporate Customer, thereby concluding a transport contract with the relevant Carrier in its own name. The transport contract is concluded through the System (using electronic means of distance communication), whereby the price of transport may be determined using a taximeter (in which case the Corporate Customer is still shown an estimated price in advance as part of the transport service offer, based on the rates for transport with a taximeter preset in the System by the driver) or a price agreed in advance under the conditions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport (where the driver offers the final price of the transport before the transport is ordered).
Once a proper request has been made by a Corporate Customer in the System, a notification of this request is usually sent to several available drivers so that they can respond with their offer. The notification of the request is sent to drivers according to the System's algorithm, depending on the parameters of the request (e.g. the driver's distance from the pick-up point). The corporate customer acknowledges that none of the drivers may respond to their request, and the Company does not provide any guarantee in this regard. If a driver responds to the request by confirming their availability and submitting an offer, this may be an offer with a price calculated using a taximeter (offers stating the tariff and estimated final price) or a pre-agreed price, in which case the Corporate Customer, by selecting from the offer, also chooses whether the transport will be provided at a metered rate or at a pre-agreed final price under the conditions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport. By selecting (confirming) a specific offer, the Corporate Customer places a transport order and thus initiates the conclusion of a contract between the Company and the Carrier.
The transport offer with the price determined by the taximeter also includes the option of displaying the relevant Carrier's tariff (initial fee, price per 1 km of transport and waiting fee), as well as the optimal route determined by the System and, depending on the tariff and route, the estimated total price of transport. The Corporate Customer acknowledges that the estimated price is only indicative and may differ from the actual final price according to the taximeter.
The corporate customer acknowledges that, due to the rapidly changing nature of the transport services segment, the price offer is active and available for a maximum of 20 seconds.
After concluding a contract for passenger transport, a corporate customer may request a change to the contract in terms of changing the destination and/or setting intermediate stops, provided that such a change does not significantly alter the original or already completed route at the time of the request (i.e. a change of more than 5 km, or by more than 50% of the original route in the case of a change of more than 5 km). The admissibility of such a change, as well as any new fixed price for the entire transport, in the case of a journey with a pre-agreed fixed price, will be generated by the System according to the parameters of the requested change. Confirmation of an admissible change by the Corporate Customer results in the ordering of transport under new conditions and thus in a relevant request to the Company, which is entitled to unilaterally change the transport contract with the Carrier in connection with such an order.
In the case of transport with a price in the taximeter mode, the Corporate Customer acknowledges that the Carrier is obliged, among other things, to ensure that the relevant vehicle is visibly and legibly marked with a yellow roof light with the inscription TAXI on its front and rear and the name or names and surname, business name or name of the Carrier placed on the vehicle, that the taxi vehicle is equipped with a taximeter measuring system that meets the requirements of a special legal regulation, which includes a taximeter, a distance measuring converter and a printer, and a taximeter logbook, provided that the taximeter is set to display accurate data and values and that the data displayed on the taximeter is legible and visible from the passenger's seat. Immediately after the end of the journey, the driver shall print out a record of the journey from the taximeter printer and, at the request of the corporate customer (passenger), shall issue a document of the journey printed from the taximeter printer.
In the case of transport with a pre-agreed final price in accordance with the provisions of Section 21(6) of Act No. 111/1994 Coll. on road transport, the Corporate Customer acknowledges that the Company (as the transport customer) shall be provided with information about the relevant Carrier (name or names and surname, business name or name, registered office address and identification number) and the relevant taxi driver (name or names and surname, and surname) and the relevant taxi vehicle (registration number, make and trade name), and immediately after the end of the transport, a confirmation of transport is sent to the Company's e-mail address, which is then available from the relevant taxi driver for the remainder of the day on which the transport was provided. Following the communication of data from the Carrier, the above data and data about the Company (business name, registered office address and identification number), as the provider of the taxi service, are also communicated to the Corporate Customer before the start of the transport. Immediately after the end of the transport, the Corporate Customer will receive a confirmation of transport to the e-mail address provided by them, including a link to download the receipt, which is valid for 90 days, after which the receipt can be provided at the request of the Corporate Customer.
If the "Car Transport" service is ordered in triangulation mode, the Corporate Customer will receive the relevant data and confirmation in accordance with the provisions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport, usually in summary form for both transports.
The Corporate Customer pays the price for the provision of passenger transport in an amount corresponding to the price of the transport itself (plus VAT), summarised on the basis of tax documents issued by the Company for the agreed period (usually one calendar month). Tax documents are usually delivered electronically. If the Corporate Customer stores their payment card details themselves or at the Company's request as part of the registration or creation of a special Corporate Customer account, the price of each individual transport and the additional VAT surcharge when issuing the tax document are automatically paid by this card, with card payments subsequently being accounted for as advances in the tax documents. The Company is entitled to require payment from the Corporate Customer by payment card only for a period at its discretion.
The Corporate Customer acknowledges that in the case of transport with a price determined by a taximeter, the passenger has the legal right to request a transport document from the driver, and given that the transport document is necessary as an accounting document for the accounting purposes of the Company, which is the transport customer, the Corporate Customer undertakes not to request a transport document in such a case, or to ensure that no passenger requests it in the case of transport primarily ordered from the Corporate Customer's account.
If the passenger (the person actually using the transport service) is a third party in accordance with Part D/Article I. Paragraph 4 of the GTC, the order may be placed at the expense of the Corporate Customer or at the expense of such third party, who will then pay the price of the transport in cash immediately after the transport service has been provided.
If the Corporate Customer does not request transport to be provided "as soon as possible" but at a later date (i.e. a pre-order), the Company shall inform the Corporate Customer of a specific fixed price (pre-agreed price) or an estimated price for the provision of transport with the specification price according to the taximeter, whereby the Corporate Customer's agreement to the price constitutes an order for transport and thus a relevant initiative to conclude a contract between the Company and the Carrier.

III. Transport of goods

The Company also enables Corporate Customers to use the System to transport goods – small shipments, whereby, in addition to the special provisions of Part E/ of these GTC on the transport of goods, the provisions relating to Corporate Customers on the transport of persons shall also apply mutatis mutandis to the transport of goods.
Unless otherwise agreed, the Corporate Customer shall pay the price for the transport of goods in a lump sum on the basis of tax documents issued by the Company for the agreed period (usually one calendar month). Tax documents are usually delivered electronically. If the Corporate Customer stores their payment card details during registration or when setting up a special Corporate Customer account, either on their own initiative or at the Company's request, the price of each partial transport and the additional VAT surcharge when issuing the tax document are automatically paid by this card, with card payments subsequently being accounted for as advances in the tax documents.
In view of the fluctuating prices of fuel, the Company is entitled to unilaterally increase the price for the transport of goods according to the current price list by a fuel surcharge.
A corporate customer is entitled to order transport with a request for payment of the price of the shipment itself (price of goods) upon delivery by means of a cashless transaction (payment card), i.e. "cash on delivery", in which case the shipment is handed over to the recipient only after payment of the relevant cash on delivery amount. The corporate customer agrees that their shipment may be transported together with other shipments (shared transport), unless otherwise agreed.

IV. Other financial arrangements

The Company issues tax invoices with a due date of 14 days from the date of delivery to the Corporate Customer, whereby the invoice is paid by crediting the funds to the Company's account.
The Company is entitled to issue invoices in electronic form (in PDF/A format). Invoices are sent by e-mail to the Administrator and to the e-mail address specified for the purpose of sending tax documents ("Corporate Customer's Billing e-mail") by the Corporate Customer during registration in the System. It is also acceptable to send the invoice to the Corporate Customer's data box as the recipient. Attached to the invoice is an electronic structured overview of the trips made, identifying the Authorised Person who made the trip, information about the trip (from where, to where, when), the fare amount and the tip entered. The attachment is available to the Administrator in the System no later than on the date of issue of the invoice.
The price for the provision of individual transport services is invoiced by the Company in such a way that the price of the transport service from the Carrier is increased by the Company by the Company's VAT.
Based on the Administrator's request in the System, the Company approves the Corporate Customer's credit limit, i.e. the total maximum aggregate amount of the fare (hereinafter referred to as the "Limit") that the Corporate Customer is entitled to draw before the relevant invoice is paid. The Administrator is informed by email of the approaching or current exhaustion of the Limit. The Company is entitled, at its discretion, to allocate, change or even completely cancel the Limit and, at its discretion (especially if the Limit is exhausted, if the Corporate Customer is in default with the fulfilment of its financial obligation to the Company, or ifif there is an expectation of a larger volume of transport orders from the Corporate Customer) and to set an amount of so-called prepayment for the Corporate Customer, for which it will then issue an advance invoice. The amount of the subscription paid in this way, reduced by the amount of any other outstanding obligations of the Corporate Customer towards the Company, is the credit balance for the use of further services.
If the Corporate Customer is in arrears with the payment of a monetary debt to the Company for more than 30 days after the due date, and if there has been no automatic payment by credit card charged as an advance payment in the monthly invoice, the Company is entitled to realise its claim against the Corporate Customer by payment via the Corporate Customer's credit card, the details of which are stored as part of the Corporate Customer's registration or special account in the System (in the company profile).
The Business Customer agrees to the use of tax and accounting documents in electronic form, and thus to their issuance in electronic form and sending via email or link.

Part E/ Special provisions for the carriage of goods (small consignments)

I. Specification of goods carried

The subject of transport arranged through the System may also be items – small shipments (hereinafter also referred to as “shipments”), with the exception of packaged food and meals.
Packaged food (hereinafter also referred to as "food") means a separate sales unit in commercial packaging in an unaltered state intended for the final consumer or catering establishment, consisting of food and packaging in which the food was placed before being offered for sale, regardless of whether the food is completely or only partially enclosed in the packaging, but in any case in such a way that its contents cannot be changed without opening or replacing the packaging. For the purposes of the GTC, packaged food also includes food packaged for the purpose of direct sale to the addressee of the shipment - the consumer.
A meal is understood to be food (including beverages) that has been prepared by cold or hot cooking methods or treated in such a way that it can be served for consumption directly or after heating as part of a catering service.
Furthermore, the following shipments (hereinafter also referred to as "excluded shipments") may not be transported:

– flammable substances,

– perishable biological substances that cause significant odour nuisance and/or visibly penetrate the packaging of the shipment,

– live animals, if their transport requires a special permit or special knowledge or skills, or if they are not transported in undamaged packaging designed for this purpose, or if they cause a nuisance to their surroundings due to their odour,

– easily breakable items, unless they are stored in appropriate packaging,

– items whose ownership or possession is prohibited by law,

– items whose transport or any other disposal is subject to legal regulations on hazardous substances or other restrictive regulations, or whose transport or any other disposal may otherwise be dangerous for the driver, in particular loaded weapons, hazardous chemicals and chemical preparations, radioactive substances, poisons, corrosive substances, explosives, detonating substances, ammunition, narcotic and psychotropic substances, pressure vessels, compressed or liquefied gases and other similar items,

– items which, due to their properties, may cause damage to health or property, or may otherwise jeopardise the proper provision of transport services,

– items that are not adequately protected or packaged, particularly with regard to the weight of the item or its other characteristics,

– shipments that do not contain the mandatory information or for which other necessary documents or information are missing,

– shipments weighing more than 15 kg or exceeding 55 × 45 × 25 (length x width x height), unless otherwise agreed with the Corporate Customer; in the event of acceptance of a shipment with a weight exceeding , a surcharge of CZK 100 will be charged; in the event of acceptance of an oversized shipment, a surcharge of CZK 100 will be charged;

– counterfeit goods or items that infringe intellectual property rights; other items that are unsuitable for the transport of shipments in question; items still subject to customs duties at the time of transport,

– Czech and foreign banknotes exceeding a total amount of CZK 5,000; cheques, bills of exchange and other securities, antiques, items of special interest, items of irreplaceable nature, items with a value exceeding CZK 50,000, precious metals, minerals and works of art, unless otherwise agreed.

II. Partial rights and obligations of participants in the transport of goods

The customer undertakes to hand over consignments for transport properly packaged with regard to the prevention of any damage or other harm during or in connection with transport, in particular so that the shipment itself is protected against loss or damage, so that no damage is caused to other shipments or to the means of transport, so that no damage is caused to the driver's health, so that it does not cause unpleasant sensory perceptions, and so that it is not possible to tamper with the contents of the shipment without leaving obvious traces. The external and internal packaging of the consignment and its contents must be appropriate to the nature and weight of the item or items constituting the contents of the consignment, the manner and duration of the consignment's transport, and the manner in which the consignment will be handled. The packaging of the shipment must be sufficiently strong to effectively protect the contents of the shipment against possible damage as a result of contact with other items (friction, pressure and impact) and against damage to the contents of the shipment as a result of climatic influences. The items constituting the contents of the shipment must be secured in the shipment so that they cannot be damaged by friction, pressure and impact between them and the packaging or between each other. Neither the Company nor the Carrier is obliged to check the method of packaging the shipment.
The Customer is obliged to provide the shipment with their full address and the full address of the recipient of the shipment (including the exact floor and door number, or other specifications of the destination) and the telephone number of the recipient of the shipment. In the case of a Corporate Customer, the shipment must also be marked with the name of the authorised person (see Section E/Article I of the GTC). The relevant information must be indicated on the shipment in such a way that it cannot be deleted, altered or become illegible (e.g. marked with a printed label).
The customer is obliged to inform the driver of the contents of the shipment, if appropriate, with regard to the nature of the goods being transported.
The customer is obliged to be present at the place of dispatch and have the shipment ready at the agreed time, as well as to accept any undeliverable shipment.
Delivery of the shipment by the Carrier is fulfilled by handing over the shipment to the addressee or other relevant person at the destination (recipient). The Carrier's obligation to deliver the shipment is also fulfilled by handing over the shipment to another person designated by the Customer.
If the addressee (or recipient) refuses to accept the shipment or the shipment is undeliverable for other reasons (e.g. due to an inaccurate or non-existent address, the absence of the addressee or any other person to whom the shipment could be handed over in accordance with the GTC), the shipment becomes undeliverable and the Carrier, in cooperation with the Company, will return it to the sender.
The Carrier is entitled to open the shipment if:

a) the Carrier or the Company has reasonable suspicion that the shipment is excluded,
b) the shipment has been damaged,

c) the Carrier or the Company has reasonable grounds to suspect that damage has occurred or may occur in connection with the shipment before delivery, or if it is necessary to comply with an obligation imposed on the Carrier by a special legal regulation.

The Carrier is obliged to inform the addressee (or recipient) of the opening of the shipment upon delivery, or the Customer upon return of the shipment. Repair of the packaging, in which the original packaging is substantially preserved, is not considered opening of the shipment.
The provisions of Sections 1798 to 1800 of the Civil Code shall not apply to the relationship between the Company and the Corporate Customer in connection with the transport of shipments.
The Customer acknowledges that shipments are collectively insured for a total amount of CZK 250,000 for all shipments in a single transport.

Part F/ Carrier

I. Partial Terms and Conditions of Use of the System by the Carrier

The Carrier is obliged to comply with, among other things, the quality and safety standards for offering and providing services through the System, which are listed on the Company's website in the following sections of the driver section, in addition to the GTC:

a) general standards and trial period – proof of trade licence – passenger transport licence, so-called yellow card, extract from the register of taxi vehicles, trade licence – freight transport licence (transport of small shipments), registration, completion of introductory training and introductory interview, completion of the probationary period and its conditions, no disruption of journeys, compliance with taxi standards, minimum rating, polite behaviour towards customers, maintaining the good name and reputation of the Company, minimum acceptance amount‍ ;

b) taxi standards – calling the customer in case of delay, mandatory vehicle identification, greeting, verifying the correctness of the destination, thanking and saying goodbye, cleanliness of the vehicle (interior and exterior), driving style and smoothness;‍

c) general rules – cancellation fee, quality control and minimum rating, mandatory vehicle marking, inactivity, unfair competition;

d) vehicle standards – maximum age of the vehicle;

e) mandatory marking – mandatory marking of the vehicle with a “Liftago” magnet;

In the event of a breach of any of the terms and conditions of use of the System, including, in particular, a breach of the quality or safety standards for offering and providing services through the System, the Company shall initiate the process of restricting the offering of services in the System or suspending or terminating the Carrier's registration in the System, which process shall generally include:

a) notifying the driver by telephone, e-mail or SMS of the breach of standards

b) discussion of specific violations with the driver, most often by telephone or, secondarily, by e-mail;

c) the possibility of rectification within a reasonable period of time;

d) if no remedy is provided, informing the driver about the restriction of offering services in the System or the suspension or termination of registration in the System;

The carrier has the option to submit a request/complaint via the Company's contact details. The complaint is processed by the customer care department and then, if necessary, forwarded through an internal process to the head of the operations department and, in exceptional cases, to the Company's management.
The Carrier has the option of contacting the public authorities of the Czech Republic, including, in particular, the Czech Telecommunications Office.

II. Passenger transport

The carrier concludes, through the System (using electronic means of distance communication) contracts for the transport of persons, whereby the price of transport may be determined by a taximeter (in which case the requesting Customer will still be shown in advance, as part of the transport service offer, an estimated price based on the taximeter rates preset in the System by the driver) or a price agreed in advance under the conditions of Section 21(6) of Act No. 111/1994 Coll., on Road Transport (where the driver offers the final price of transport before the transport is ordered).
Once a proper transport request has been made in the System, a notification of this request is usually sent to several available drivers so that they can respond with their offer. The notification of the request is sent to drivers according to the System's algorithm, depending on the parameters of the request (e.g. the driver's distance from the pick-up point). The driver responds to the request by confirming their availability and their offer, which, in addition to the transport offer with setting the price in taximeter mode (with an estimate of the final price), may also include an offer of a pre-agreed price, in which case the Customer, when ordering transport, also chooses whether it is transport in taximeter mode or with a pre-agreed final price under the conditions of Section 21(6) of Act No. 111/1994 Coll., on road transport. As soon as the driver receives confirmation of acceptance of his offer through the System, he is obliged to provide the transport service under the agreed conditions. The driver acknowledges that his offer may not be responded to, and the Company does not provide any guarantee in this regard.
The transport offer with a price determined by the taximeter also includes the option of displaying the Carrier's tariff (initial rate, price per 1 km of transport and waiting fee), as well as the optimal route determined by the System and, depending on the tariff and route, the estimated total price of transport, which may differ from the actual final price according to the taximeter.
The Carrier acknowledges that, due to the rapidly changing nature of the transport services segment, its price offer is active and available for a maximum of 20 seconds.
The parameter determining the order of offers from Carriers responding to individual requests and leading to the conclusion of a transport contract is always the time when the individual offers were made, as the immediacy of the offer is of primary importance to Customers.
In the case of an order with a price in the taximeter mode, the Carrier is obliged, among other things, to ensure that the relevant vehicle is visibly and legibly marked with a yellow roof light with the word TAXI on its front and rear and the name or names and surname, business name or name of the Carrier placed on the vehicle, that the taxi vehicle is equipped with a taximeter measuring system that meets the requirements of a special legal regulation, which includes a taximeter, a distance measuring converter and a printer, and a taximeter book, provided that the taximeter must be set to data and values corresponding to reality and the data displayed on the taximeter must be legible and visible from the passenger's seat. Immediately after the end of the journey, the driver shall print out a record of the journey from the taximeter printer and, at the passenger's request, shall issue a document of the journey printed from the taximeter printer. If the passenger does not request a transport document, the Carrier shall retain the original document for its records. After each journey, the Carrier (driver) is obliged to transfer the information from the transport document to the System, in particular the transport document number and the total fare according to the taximeter reading. Based on the information entered into the System by the Carrier (driver), the Company is entitled to issue a tax (accounting) document for the transport performed on behalf of the Carrier and to use such tax document for its own purposes, as well as for distribution to the Customer.
When ordering transport, the Carrier will receive information on whether the Customer (passenger) will pay the transport price in cash. In the case of cash payment, the driver is paid immediately after providing the transport service. If the transport is not paid for in cash, shall provide the Carrier with the cooperation required from the Company for the purpose of card payment or other settlement of the price between the Company and the Customer, whereby, at the Company's request, the driver is obliged to be able to accept payment cards.
By registering in the System, the Carrier also grants the Company full authority to issue confirmations to Customers and other similar documents relating to transport, as well as related tax and accounting documents. At least once a month, the Company shall send the Carrier an overview of all documents issued by the Company on behalf of the relevant Carrier to the email address provided in the registration in the System.

The Carrier acknowledges and agrees that, after concluding a contract for the transport of persons, Customers may request a change to the contract in the sense of changing the destination and/or setting intermediate stops, provided that such a change does not significantly alter the original or already completed route (i.e. a change of more than 5 km, or by more than 50% of the original route in the case of a change of more than 5 km; when the driver's indicator is switched on, the route change limits are halved). The admissibility of such a change, as well as any new fixed price for the entire transport, in the case of a journey with a pre-agreed fixed price, will be generated by the System according to the parameters of the requested change, and the Registered Customer or the Company (in the case of transport of a Corporate Customer) shall be entitled to make the relevant unilateral change to the transport contract.
A carrier offering a special type of transport service consisting of the transport of children up to 150 cm in height and weighing up to 36 kg is obliged always have seat belts and at least one child car seat in the vehicle that meets the requirements of the relevant legal regulations, with the possibility of adjusting them according to the parameters (weight and height) of the child being transported, and to always place and secure the child car seat and the person being transported in accordance with the conditions specified by the manufacturer of the child car seat in the instructions for use of this child car seat. If the Customer's request also specifies the number and parameters of children weighing up to 36 kg and up to 150 cm tall, only a driver who is equipped with a suitable child car seat (suitable child car seats) in the vehicle in question can respond to this request.
If the Customer requires the transport of an unaccompanied minor or if the Customer is a minor themselves, it is up to the driver to decide whether to provide such transport. In the event of refusal, the Carrier is not entitled to compensation.
A carrier offering a "car transport" service must state in its offer whether it provides the service with or without the right to transport the driver back to his vehicle (return transport).

III. Transport of goods

The Company allows Carriers to conclude contracts for the transport of goods – small consignments via the System, whereby, in addition to the special provisions of Part E/ of these GTC on the transport of goods, the provisions relating to Carriers for the transport of persons shall also apply mutatis mutandis to the transport of goods.
If the Customer chooses cash payment when ordering the transport of goods at a pre-agreed price, the Customer shall pay the price to the Carrier (driver) directly upon delivery or collection of the transported goods, depending on whether the Customer is the sender or recipient of the transported goods.
The Carrier is liable for damage to the transported item.
The Carrier is obliged to return undeliverable shipments to the sender in cooperation with the Company.
The Carrier authorises the Company to issue documents to the Customer regarding the transport carried out.

IV. Other financial arrangements

The Carrier is obliged to pay a transaction fee for its registration in the Company's System, in the form of a commission (plus VAT) on the price of transport services provided on the basis of a contract concluded between the Carrier and the Customer or the Carrier and the Company through the System (hereinafter referred to as the "commission"). The Carrier is therefore obliged to pay the commission in the case of mediating the conclusion of a contract between the Carrier and the Customer, as well as in the case of concluding a contract between the Carrier and the Company, when the Company procures the transport service for the Customer in its own name.
Tips received by the driver from the passenger are not included in the price of transport services for the calculation of commission.
If the driver fails to provide the necessary cooperation to provide the ordered transport service (including actively cancelling it in the System before its commencement), the Carrier shall pay the Company a contractual penalty (cancellation fee) in accordance with the Company's price list.
In the event that, as a result of a breach of the Carrier's obligations under Part A/Article II. paragraph 2. of the GTC, the Company incurs damage by stating an incorrect amount of the transport price invoiced to Corporate Customers, the Company is entitled to claim such damage against the Carrier's claim for payment of the total transport price on the next payment date for the total transport price after the above-mentioned damage has been discovered.
The amount of commission and fees charged by the Company to Carriers is specified in the Company's price list, available in its current version at: https://www.liftago.cz/caste-dotazy?category=Pro+%C5%99idi%C4%8De&subcategory=Poplatky. The amount of contractual penalties (fees) charged by the Company to Carriers is specified in the GTC and in the Company's price list available in its current version at: https://www.liftago.cz/caste-dotazy/pro-ridice/cenik-a-poplatky or in another part of the section for drivers on the Company's website.
The Carrier acknowledges that if the transport is ordered by a Registered Customer or an Unregistered Customer at a pre-agreed fixed price and the transport is subsequently arranged by the Company and carried out by the Carrier at a different price (this applies in particular to pre-orders or shared transport of goods), the positive difference will be settled as a reward to the Company for arranging the transport (commission charged to the customer; in such a case, the customer will receive two accounting documents for the total price – one from the Carrier for the transport and the other from the Company for the arrangement). If a Registered Customer orders transport at a fixed price lower than the Carrier's price, such negative difference will be compensated to the Carrier by the Registered Customer with a promo code issued ad hoc by the Company for this purpose.
The Company shall pay the Carrier on Thursday of the following week for each calendar week an amount corresponding to the total price of transport after deducting the price of transport paid in cash directly to the driver, whereby the Company is entitled to set off its commission (transaction and other fees) according to the Company's price list, other financial claims and, where applicable, the commission charged to the Customer and collected by the Carrier (or, conversely, add the amount intended to equalise the transport price according to ad hoc promotional codes). If the Thursday of the following week falls on a Czech public holiday, the Company shall make the payment on the next working day. The Company reserves the right to extend the payment period if necessary.
The Company issues tax documents/invoices with a maturity of 14 days from the date of delivery to the Carrier, whereby the invoice is paid by crediting the funds to the Company's account.
The Company issues invoices in electronic form (in PDF/A format). Invoices are sent to the Carrier by email to the email address provided for the purpose of sending tax documents ("Carrier's Billing Email") by the Carrier during registration in the System. Attached to the invoice is an electronic summary of the transports and their prices (and any tips provided) and transports paid in cash directly to the driver.
The Carrier agrees to the use of tax and accounting documents in electronic form, and thus to their issuance in electronic form and sending via email or link.

V. Other rights and obligations of Carriers

The Carrier acknowledges that the transport service is actually provided to the Customer and that the Company is therefore not responsible or liable for the Customer's actions during transport or for the inactivity (unavailability) of the recipient of the shipment during transport, nor for any damage or other harm caused to the Carrier during or in connection with transport.
The carrier is obliged to offer and provide transport services in accordance with the relevant legal regulations so that the Company, the Customer (passenger) or a third party, and to take reasonable measures to prevent and minimise (including, in particular, arranging liability insurance) any damage or other harm, even with regard to the provision of special types of transport. When offering the "Car Transport" service (a special type of transport consisting of transporting the Customer in their vehicle), the Carrier is obliged to have liability insurance for damage caused to the Customer's vehicle. If such insurance is arranged by the Company, this obligation does not apply to the Carrier, and the Carrier acknowledges that the Company arranges any liability insurance for the Carrier for damage to the Customer's vehicle up to a maximum of CZK 2 million, with an excess that will be charged to the Carrier in the event of an insured event.
If the Company is imposed a public law sanction – a fine for a breach of duty arising primarily from a breach of the Carrier's duty (in particular, the provision of taxi services without the relevant licence or the provision of taxi services by a vehicle other than a taxi or by a driver without a taxi driver's licence), the Carrier shall also compensate the Company for damages in the amount of such a fine.
If, when providing passenger transport, the Carrier breaches its obligation to hold the relevant licence or to provide transport by a taxi vehicle (registered in the taxi vehicle register and marked with a taxi vehicle registration sticker), or to provide transport by a driver with a taxi driver's licence, it shall pay the Company a contractual penalty of CZK 500,000 for each individual case of breach of duty. The Company is entitled to reduce the amount of the contractual penalty according to the seriousness of the breach of duty.
The Carrier (driver) is not entitled to act on behalf of the Company and use the name "Liftago" or any name that could be confused with it without the Company's express consent, and is obliged to act in such a way that the Company's brand and reputation are not affected.
If the driver is currently logged into the System (has the Driver application activated), they are obliged to always have the status of their vehicle switched on (i.e. free or occupied).
If the Carrier fails to provide the ordered transport service (including actively cancelling it in the System before its commencement) or breaches any other obligations under the concluded transport contract (from a contract mediated or procured by the Company), they shall pay the Company a contractual penalty in accordance with the Company's price list.
Unless otherwise stated in the driver section of the Company's website, the driver is obliged to respond with an offer to at least 60% of the passenger transport requests sent to in a calendar month at the time of logging into the System. If the driver fails to do so, they shall pay the Company a contractual penalty in accordance with the Company's price list.
The Carrier is obliged to purchase a LIFTAGO sign for the vehicle registered in the System and is obliged to mark the vehicle with the activated application for the Carrier with such a sign for the entire duration of the activated application. For more information on the rules for using the LIFTAGO designation, please visit: https://www.liftago.cz/podpora/pro-ridice/podminky-spoluprace/povinne-oznaceni/. Carriers with complete designation (full wraps) are eligible for special benefits from the Company.
Violation of the vehicle marking obligation is grounds for immediate cancellation of the Carrier's registration and payment of a contractual penalty (fee) according to the price list at https://www.liftago.cz/caste-dotazy/pro-ridice/cenik-a-poplatky.
In the event of suspension or cancellation of registration in the System, the Carrier is obliged to remove any LIFTAGO markings from its vehicles and not to use any markings that could be confused with them. Otherwise, the Carrier would be engaging in unfair competition and unauthorised use of the Company's trademark, with all the associated consequences and claims of the Company.
The Carrier is entitled to access the data provided for the purpose of using the System and generated during the use of the System by the Carrier. The Carrier has technical access to certain information within its account in the System, and other relevant information will be provided in an appropriate manner at the Carrier's request. The rights of the Carrier and/or other persons in connection with the processing of personal data are not affected.
Apart from the fact that Carriers provide their transport services on the basis of contracts concluded in their own name through the System with the visual designation LIFTAGO, the GTC have no effect on the intellectual property rights of Carriers and control over these rights.

Part G/ Other Conditions of Use of the System

Customers and Carriers are obliged to provide the Company and each other with information and data that is true (correct), accurate and up-to-date, and not to impersonate another person. The relevant data can be updated or corrected through the System.
Customers and Carriers acknowledge that incomplete, incorrect or inaccurate data entered into the System during or in connection with registration will result in the service not functioning, or in the inability to use and offer services through the System.
Customers and Carriers undertake to provide the Company, at its request, with proof of the accuracy (truthfulness) of the data provided during registration.
Carriers and Customers are entitled to use the System and related software, as well as other related intellectual property rights, only in connection with registration, offering transport services, requesting and ordering transport services, and concluding related contracts, and are not entitled to any other use or other disposal of these intellectual property rights.
Customers and Carriers undertake not to use the System themselves or through a third party in any way for any illegal or unethical purposes, in particular in a manner that would disrupt, damage, overload or restrict the System or reduce its performance, or that would circumvent the purpose for which the System is intended. Customers and Carriers undertake not to disrupt or disproportionately burden the operation of the System or the normal operation of the network, either themselves or through a third party, and not to use the System in any way that would affect the legitimate interests of the Company or a third party.
Customers and Carriers undertake not to circumvent or modify the security measures of the System themselves or through a third party, nor to upload files containing viruses, Trojan horses or other malicious programs, access or attempt to access the accounts of other Customers or Carriers, or disrupt or attempt to disrupt any security measures.
If the Carrier or Customer receives an identification code, password or any other similar information in connection with the use of the System, they are obliged to treat such information as confidential, not to disclose it to any third party or allow any third party access to such information. Carriers and Customers are responsible for all activities carried out through their account within the System, are obliged to log out after each use of the account and undertake to immediately inform the Company of any unauthorised use of the account or other security breach. The Company is entitled to deactivate any user identification code or password of a Carrier or Customer.
The Company is not obliged to ensure the continuous availability of the System. The Company is not responsible for the accuracy, truthfulness and completeness of the data stored in the System, unless it has stored such data in the System itself, nor for the timeliness of the transfer of such data.
The Company reserves the right to modify or change the System at any time, as well as to interrupt or terminate the availability of the System, either with or without prior notice. The Company may do so even in relation to individual Customers, Carriers or drivers.
The mediation and procurement of transport within the System, the content of offers to conclude contracts, as well as the content of the transport contracts themselves concluded within the System, is controlled by the System's algorithms with regard to the balance of the functioning of services and the balance of the content of contracts from the perspective of Customers, Carriers and the Company.
Customers, Carriers and other persons have the opportunity, within the contact details and contact forms provided at https://www.liftago.cz/, to notify the Company of the occurrence of specific information provided within the scope of the Company's services that may be considered illegal content, and to submit complaints.

Part H/ Processing of personal data

As a controller, the Company processes the personal data of Customers who are natural persons, Carriers who are natural persons and drivers, as well as persons representing Customers or Carriers and passengers (hereinafter also referred to as "data subjects"), and in this context provides (in accordance with the provisions of Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data) data subjects with information that is available at: https://www.liftago.cz/zasady-ochrany-osobnich-udaju/.
Carriers acknowledge that, in relation to the personal data of Customers (and persons representing Customers and passengers) obtained from the Company, they are independent controllers of personal data and, as such, are obliged to fulfil the obligations under the above-mentioned Regulation of the European Parliament and of the Council and under Act No. 110/2019 Coll. on the processing of personal data.

Part I/ Additional and Final Provisions

The Complaints Procedure and Consumer Information are attached to the GTC.
The Terms and Conditions (including the Complaints Procedure and Consumer Notice) are drawn up in Czech and English, and transport services can also be ordered in these languages within the System. In the event of a discrepancy between the individual language versions of the GTC, the Czech version shall always take precedence.
In the event of invalidity of any part of the GTC that can be separated from the rest of the content, the other parts of the GTC remain valid.
Transport contracts mediated and procured through the System are stored by the Company, and the relevant Customer and Carrier are given access to their contracts.
The Company is entitled to transfer its rights and obligations arising from the registration of the Customer and the Carrier, as well as from the transport contract concluded with the Carrier, to another person.
The Company is entitled to unilaterally change the terms and conditions, whereby, in accordance with EU Regulation 2019/1150, it shall publish these changes or the new version of the GTC on the Company's website at least 15 days in advance and inform the existing Customers and Carriers concerned by address within the System or by other means. By continuing to use the System after the amendment of the GTC, the affected Customers and Carriers confirm their acceptance of such amendment. The amendment of the GTC does not affect already concluded transport contracts.
Any disputes arising between the parties in connection with the ordering and provision of transport services shall always be resolved primarily by mutual agreement and otherwise by the competent courts of the Czech Republic. The Registered Customer acknowledges that if they are a consumer within the meaning of Section 419 of the Civil Code, they have the right under Act No. 634/1992 Coll. on Consumer Protection to contact the Czech Trade Inspection Authority (www.coi.cz) for the purpose of out-of-court settlement of a consumer dispute.
Disputes between the Company and the Corporate Customer shall be resolved by the locally competent court according to the Company's registered office.
The Terms and Conditions are effective from 20. November 2025 and supersede the previous version of the Terms and Conditions effective from 14 December 2024. The Terms and Conditions are available at the Company's registered office and on the Company's website at https://www.liftago.cz.

In case of conflict, the Czech language version of the GTC applies.

Date of publication of the GTC: 05.November 2025‍

Radek Svíčka
Managing Director Liftago CZ, s.r.o.