Privacy Policy

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Date of publication of the GTC: 29 November 2024

Company Liftago CZ, s.r.o., ID no.: 29138787, Rohanské nářeží 678/23, 186 00 Praha, file number: C 203226 kept at the Municipal Court in Prague, as controller of personal data (hereinafter referred to as”We“or”Our company“) pays great attention to the protection of personal data. In this document you will find information about what personal data we process, in particular about our customers (users of our LIFTAGO platform), whether we process data on the basis of consent or on the basis of another legal reason, for what purposes we use it, to whom we may transfer it and what rights you have in relation to the processing of your personal data.

This Policy is processed in accordance with the legislation on the processing of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as'GDPR“).

1. Definition of basic concepts

1.1

‍Dates”warden“,”joint administrators“,”processor“,”personal data“,”workmanship“used in this text should be interpreted in the context of GDPR:

1.1.1 By Administrator within the meaning of Article 4 (7) of the GDPR means a natural or legal person, public authority, agency or other body that alone or jointly with others determines the purposes and means of processing personal data. In relation to your personal data, we act as the controller. If the purposes and means of processing are established jointly by two or more controllers, these are the so-called. “Joint Administrators” within the meaning of Art. 26 GDPR. The data subject must be informed of the essential elements of the joint administrators' arrangements by which they define their responsibilities, in particular with regard to the exercise of the rights of data subjects and their obligations to provide the information referred to in Articles 13 and 14 of the GDPR.

1.1.2 By the processor within the meaning of Article 4 (8) of the GDPR means a natural or legal person, public authority, agency or other body that processes personal data for the controller

1.1.3 Personal data means all information about an identified or identifiable natural person (i.e. the data subject).

1.1.4 By processing personal data, within the meaning of Article 4 (2) of the GDPR, means any operation or set of operations with personal data or sets of personal data that is carried out using or without the aid of automated procedures such as collection, recording, arrangement, structuring, storage, adaptation or alteration, finding, viewing, using, making available by transmission, dissemination or any other disclosure, collation or combination reduction, restriction, erasure or destruction.

1.2

‍LIFTAGO is a technological platform operated by our companies, connecting transport/taxi service providers (drivers) and mobile customers/passengers, accessible via mobile application or website.

1.3

Definition of the responsibilities of administrators
The company Liftago CZ, s.r.o. is the operator of the technology platform LIFTAGO, and as such ensures the operation and delivery of LIFTAGO services in the Czech Republic and business activities including customer support. Liftago CZ, s.r.o. is, within the meaning of the General Terms and Conditions, a contractual partner of LIFTAGA users (transport customers and carriers) in the territory of the Czech Republic and the operator of the website www.liftago.com and www.liftago.cz. Liftago CZ, s.r.o. is thus responsible to the data subjects for the processing of personal data.

2. For what purpose do we process your personal data?

2.1

‍We process your personal data only for the purposes of which you have been informed by Our Company. What personal data we process and for what purposes depends on how the personal data has been communicated to us. Personal data is usually communicated to us through our website www.liftago.com, respectively. www.liftago.cz or the mobile application “LIFTAGO”.

2.2 Visitor of our website

‍When you visit our website www.liftago.com, respectively. www.liftago.cz , we automatically process certain personal data about you, to the extent, for the purpose, for the duration and under the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Improvements to websites

Data about your behaviour on the website or (using so-called cookies).

Our Company's legitimate interest in improving our website. Consent of the data subject to the processing of personal data obtained from the use of so-called cookies (i.e. files allowing, among other things, to recognize the end devices of the data subjects' users and their settings).

26 months since the last visit to our website

Creation of statistics and reports on the use of the website

Data about your behaviour on the website or (using so-called cookies).

Our Company's legitimate interest in measuring the effectiveness of our website, incl. advertising on this website. Consent of the data subject to the processing of personal data obtained from the use of so-called cookies (i.e. files allowing, among other things, to recognize the end devices of the data subjects' users and their settings).

26 months since the last visit to our website

You have the right to object to the processing of your personal data in order to fulfil our legitimate interest in improving and measuring the effectiveness of our website. If we do not have legitimate reasons to continue the processing of personal data for these purposes despite your objection, we will stop processing your personal data in this context. The data subject has the right to withdraw his consent at any time. Withdrawal of consent shall not affect the lawfulness of processing based on the consent given prior to its withdrawal.

2.3 User of the LIFTAGO application — the order of transportation

2.3.1 By registering the customer of the transport (hereinafter also referred to as the “Customer”) in the LIFTAGO application. Through the registration form, you have the opportunity to create a user profile in the LIFTAGO application, with which you can use our services. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

‍

Purpose

Scope of processed information

Law degree

Processing time

Performing user registration, maintaining and managing the user profile.

Name, surname, telephone number, e-mail address, IP address, personal user ID assigned by us, one-way hash of the payment card

Necessity for the performance of the contract, or the necessity for the implementation of the measures taken before the conclusion of the contract as part of your registration application.

Until the moment of unregistration by the user, but for a maximum of 3 years from the last login.

The provision of this personal data for the purpose of user registration, maintenance and management of the user profile is completely voluntary on your part, however, without providing them, we are unable to establish, maintain and manage your user profile (account) for you.

2.3.2 Inserting a photo (portrait of the customer) in the user profile.
You can voluntarily add your photo to your user profile. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Reconnaissance for the performance of the service.

effigy

Consent to the processing of personal data

Until the withdrawal of consent to the processing of personal data or until the moment of deletion of such data by the user within the framework of his user profile.

The provision of this personal data by you is completely voluntary. You have the right to withdraw your consent to the processing of personal data at any time, in accordance with the procedure described below in Article 4.2.

2.3.3 Customer's use of the LIFTAGO application.
We process your personal data, which you have provided to us during registration and use of the LIFTAGO application and certain other data about you listed in the table below, to the extent, for the purpose and under the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Provision of LIFTAGO services.

Name, surname, telephone number, e-mail address, IP address, personal user ID assigned by us, one-way hash of the payment card, location data (GPS coordinates when ordering until the end of the trip), information about the type of mobile phone

Necessity to fulfill the contract

location data (GPS coordinates when ordering until the end of the ride)

Within 3 years from the last provision of the LIFTAGO service.

Name, surname, telephone number, email address, IP address, personal user ID assigned by us, one-way hash of payment card, mobile type information

Within 3 years from the termination of the contract.

Basic data on the legal relationship and its existence (name, surname, contact details).

For a period of 10 years from the termination of the contract.

If you choose to use the LIFTAGO services, this data is necessary for us to perform our services, i.e. to process your vehicle request and to enable you to arrange a passenger transport service based on it.

2.3.4 Addressing offers of our products and services, including tailored offers.
We want to keep in touch with you. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Reach out to you with offers of our products and services, including tailored offers.

Name, surname, e-mail address, telephone number, personal user ID assigned by us, location data (GPS coordinates when ordering until the end of the ride)

Legitimate interest consisting in the possibility to keep in touch with you and to send you special offers designed for you.

For the duration of the legitimate interest, but for a maximum of 3 years from the last use of the LIFTAGO services.

When it comes to sending offers of our products and services, including customized offers, we will be happy to be in touch with you. Therefore, in order not to send you offers that do not interest you, we use information about the LIFTAGO service you use. At the same time, however, we do not want to disturb you, so you have the option to exclude the sending of commercial communications in accordance with the procedure set out below and within the framework of each commercial communication that we send you (see Article 4.9.).

You have the right to object to the processing of your personal data for the purpose of sending commercial communications on the basis of which we will stop sending commercial communications and processing of your personal data in this context.

2.3.5 Reaching out to our business partners' offers of products and services, including tailor-made offers.
We would like to address you with commercial communications, the content of which will include newsletters and offers of products and services of our business partners, including any offers tailored to you. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Reach out to you with offers of products and services, including offers tailored to our business partners.

Name, surname, e-mail address, telephone number, personal user ID assigned by us, location data (GPS coordinates when ordering until the end of the ride)

Consent to the processing of personal data and the sending of commercial communications.

Until the withdrawal of consent to the processing of personal data and the sending of commercial offers.

The provision of this personal data by you is completely voluntary, but this data is necessary in order for us to send you commercial communications offering products or services of our partners.

Therefore, in order not to send you offers that do not interest you, we use information about the LIFTAGO service you use.

You have the right to withdraw your consent to the processing of personal data at any time, in accordance with the procedure described below in Article 4.2.

2.3.6.Telephone calls with customers.

An audio recording or, if applicable, a written recording of the content of the call is made from the content of the telephone calls and we process the records to the extent, for the purpose and under the permissions (legal title) stated here:

The provision of this personal data by you is completely voluntary, but this data is necessary in order for us to send you commercial communications offering products or services of our partners.

Therefore, in order not to send you offers that do not interest you, we use information about the LIFTAGO service you use.

You have the right to withdraw your consent to the processing of personal data at any time, in accordance with the procedure described below in Article 4.2.

Purpose

Scope of processed information

Law degree

Processing time

Ensuring the authenticity of the content of the call for the performance of the contract (complaint handling) or the assertion of a claim.

The content of the call and the customer's identification data.

Necessity for the fulfillment of the contract. The legitimate interest of our company in the authenticity of the content of the call.

For the period necessary to fulfill the purposes of processing (in accordance with the duration of the legal title for data processing); audio recordings are automatically deleted after 6 months.

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2.4 User of the LIFTAGO application — carrier (driver)‍

2.4.1 Registration of the carrier in the LIFTAGO application.

Through the registration form, you have the opportunity to create a user profile of the carrier (indicating the driver or drivers) in the LIFTAGO application, through which you can use our services. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Performing user registration, maintaining and managing the user profile.

Name, surname, date of birth, address, e-mail address, telephone number, IP address, personal user ID, numbers and data of the relevant licenses and certificates of the taxi driver, license plate number of the taxi driver's car,

Necessity for the performance of the contract, or the necessity for the implementation of the measures taken before the conclusion of the contract as part of your application for registration

Until the moment of unregistration by the user, but for a maximum of 3 years from the last login

2.4.2 Inserting a photo (portrait of the driver) in the user profile.
You can voluntarily add your photo to your user profile. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

‍

Purpose

Scope of processed information

Law degree

Processing time

Reconnaissance for the performance of the service.

effigy

Consent to the processing of personal data

Until the withdrawal of consent to the processing of personal data or until the moment of deletion of such data by the user within the framework of his user profile.

2.4.3 Use of the LIFTAGO application by the carrier (driver).
We process your personal data, which you have provided to us during registration and use of the LIFTAGO application and certain other data about you listed in the table below, to the extent, for the purpose and under the permissions (legal title) stated here:

‍

Purpose

Scope of processed information

Law degree

Processing time

Provision of LIFTAGO services.

Name, surname, date of birth, address, e-mail address, telephone number, IP address, personal user ID, numbers and data on the relevant licenses and certificates of the taxi driver, license plate of the taxi driver's car, location data (GPS coordinates when ordering until the end of the ride), information about the type of mobile phone

Necessity for the fulfillment of the contract.

location data (GPS coordinates when ordering until the end of the trip), information about the type of mobile

Within 3 years from the last provision of the LIFTAGO service.

Within 3 years from the termination of the contract.

Basic data on the legal relationship and its existence (name, surname, contact details).

For a period of 10 years from the termination of the contract.

If you choose to use LIFTAGO services, this data is necessary in order for us to process your order and to enable you to mediate the customer service on its basis.

2.4.4 Reaching out to us with offers of our products and services, including tailor-made offers.
We want to keep in touch with you. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Reach out to you with offers of our products and services, including tailored offers.

Name, surname, e-mail address, telephone number, personal user ID assigned by us, location data (GPS coordinates when ordering until the end of the ride)

Legitimate interest consisting in the possibility of staying in touch with you and sending you special offers designed for you

For the duration of the legitimate interest, but for a maximum of 3 years from the last use of the LIFTAGO services.

When it comes to sending you customized offers of products and services, we will be happy to be in touch with you. Therefore, in order not to send you offers that do not interest you, we use information about the LIFTAGO service that you use. At the same time, however, we do not want to disturb you, so you have the option to exclude the sending of commercial communications in accordance with the procedure set out below and within the framework of each commercial communication that we send you (see Article 4.9.).
You have the right to object to the processing of your personal data for the purpose of sending commercial communications on the basis of which we will stop sending commercial communications and processing of your personal data in this context.

2.4.5 Reaching out to our business partners' tailored product and service offerings.
We would like to address you with offers of commercial communications, the content of which will be newsletters and offers of products and services of our business partners, tailored directly to you. In this case, we process your personal data to the extent, for the purpose and under the permissions (legal title) stated here:

‍

Purpose

Scope of processed information

Law degree

Processing time

Reaching out to our business partners' customized product and service offerings

Name, surname, e-mail address, telephone number, personal user ID assigned by us, location data (GPS coordinates when ordering until the end of the ride)

Consent to the processing of personal data and the sending of commercial communications

Until the withdrawal of consent to the processing of personal data and the sending of commercial offers

2.4.6 Telephone calls with carriers.
An audio recording or a written recording of the content of the call is taken from the content of the telephone calls and we process the recordings in the scope, purpose and under the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Ensuring the authenticity of the content of the call for the performance of the contract or the assertion of a claim.

The content of the call and the customer's identification data.

Necessity for the fulfillment of the contract. The legitimate interest of our company in the authenticity of the content of the call.

For the period necessary to fulfill the purposes of processing (in accordance with the duration of the legal title for data processing); audio recordings are automatically deleted after 6 months.

The provision of this personal data by you is completely voluntary, but this data is necessary in order for us to send you our commercial communications offering products or other services.

Therefore, in order not to send you offers that do not interest you, we use information about the LIFTAGO service you use.

You have the right to withdraw your consent to the processing of personal data at any time, in accordance with the procedure described below in Article 4.2.

2.5 User Shopper LIFTAGO Credits

2.5.1 Use of LIFTAGO credits.
We process your personal data, which you have provided to us when purchasing LIFTAGO Credits and certain other data about you listed in the table below, to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

‍

Purpose

Scope of processed information

Law degree

Processing time

Providing services of LIFTAGO Credits.

First name, last name, phone number, email address, IP address, one-way hash of the payment card.

Necessity for the fulfillment of the contract.

Within 3 years from the last provision of the LIFTAGO Credits service.

If you choose to use LIFTAGO Credits services, this information is necessary in order to process your order and allow you to purchase and use LIFTAGO Credits on its basis.

2.5.2 Reaching out to us with offers of our products and services, including tailor-made offers.
We want to keep in touch with you. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

‍

Purpose

Processing time

Scope of processed information

Law degree

Reaching out with offers of products and services of LIFTAGO Credits.

First name, surname, email address, telephone number

Legitimate interest consisting in the possibility of being in contact with you and sending you offers designed for you.

For the duration of the legitimate interest, but for a maximum of 3 years from the last use of the services of LIFTAGO Credits.

When it comes to sending you customized offers of products and services, we will be happy to be in touch with you. At the same time, however, we do not want to disturb you, so you have the option to exclude the sending of commercial communications in accordance with the procedure set out below and at the same time within the framework of each communication we send you (see Article 4.9.).

You have the right to object to the processing of your personal data for the purpose of sending commercial communications, on the basis of which we will immediately stop sending commercial communications and processing of your personal data in this context.

2.5.3 Reaching out to our business partners' offers of products and services, including tailor-made offers.
We would like to send you a commercial communication, the content of which will include newsletters and offers of products and services of our business partners. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

‍

Purpose

Scope of processed information

Law degree

Processing time

Reaching out to us with offers of products and services, including tailored offers, of our business partners.

First name, surname, email address, telephone number

Consent to the processing of personal data and the sending of commercial communications.

Until the withdrawal of consent to the processing of personal data and the sending of commercial offers.

The provision of this personal data by you is completely voluntary, but this data is necessary in order for us to send you our commercial communications offering products or other services.

You have the right to withdraw your consent to the processing of personal data at any time, in accordance with the procedure described below in Article 4.2.

2.6. Orderer of transport using the LIFTAGO Business service

2.6.1 Use of the LIFTAGO Business Service.
Your personal data (data of the transport customer, who is a natural person, or the representative of the transport customer) that you have provided to us when registering the LIFTAGO Business service at https://www.liftago.cz/for-business/, https://business.liftago.com/business/sign-up and https://business.liftago.com/business and certain other data about you listed in the table below, we process to the extent, for the purpose and under the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Provision of LIFTAGO Business services.

Necessity for the fulfillment of the contract.

Within 3 years from the last provision of the LIFTAGO Business service.

If you choose to use LIFTAGO Business services, this data is necessary in order to process your order and enable you to provide LIFTAGO Business services.

2.6.2 Reaching out to us with offers of our products and services, including tailored offers.
We want to keep in touch with you. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Reaching out to LIFTAGO Business product and service offerings.

Name, surname, email address, phone number.

Legitimate interest consisting in the possibility of being in contact with you and sending you offers designed for you.

For the duration of the legitimate interest, but for a maximum of 3 years from the last use of the services of LIFTAGO Credits.

2.6.3 Reaching out to our business partners' offers of products and services, including tailor-made offers.
We would like to send you a commercial communication, the content of which will include newsletters and offers of products and services of our business partners. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Reaching out to us with offers of products and services, including tailored offers, of our business partners.

Name, surname, email address, phone number.

Consent to the processing of personal data and the sending of commercial communications.

Until the withdrawal of consent to the processing of personal data and the sending of commercial offers.

The provision of this personal data by you is completely voluntary, but this data is necessary in order for us to send you our commercial communications offering products or other services.

You have the right to withdraw your consent to the processing of personal data at any time, in accordance with the procedure described below in Article 4.2.

2.6.4 Telephone calls with transport customers using the LIFTAGO Business service.
An audio recording or, if applicable, a written recording of the content of the call is made from the content of the telephone calls and we process the records to the extent, for the purpose and under the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Ensuring the authenticity of the content of the call for the performance of the contract (complaint handling) or the assertion of a claim.

The content of the call and the identification data of the order of transportation.

Necessity for the fulfillment of the contract. The legitimate interest of our company in the authenticity of the content of the call.

For the period necessary to fulfill the purposes of processing (in accordance with the duration of the legal title for data processing), audio recordings are automatically deleted after 6 months.

‍2.7 The addressee of the shipment sent via the LIFTAGO application

2.7.1 Delivery and transport of the consignment.
LIFTAGO allows users of the app to send small parcels through its service. In this case, the carrier shall indicate the addressee within the application. For this reason, the controller processes the personal data of a third party, at the direction of the transport customer who ordered the delivery of the shipment, for the purpose and on the basis of the permissions (legal title) specified here:

Purpose

Scope of processed information

Law degree

Processing time

Provision of LIFTAGO services for the transport and delivery of small parcels, including related communications and verification of delivery

Name, surname, address and telephone number of the addressee, ID number, signature, e-mail address

Necessity for fulfilling the legitimate interest of the controller or the customer of the transport

Within 3 years of delivery of the parcel to its addressee.

Personal data is always communicated to the controller by the shipping customer (except for information on receipt of the parcel and verification of the identity of the addressee, which we subsequently transmit only to the carrier as proof of delivery of the shipment), while the legitimate interest lies in the interests of our company and a third party (the shipping customer) to deliver the parcel to the addressee and register this delivery. The controller does not retain personal data for longer than is necessary to prove the delivery of the consignment to the addressee.

As the addressee, you have the right to object to this processing in accordance with section 4.8 of this document.

2.7.2 Reaching out to our business partners' offers of products and services, including tailor-made offers.
We would like to send you as our addressee (or You were otherwise addressed) a commercial communication containing newsletters and offers of our products. In this case, we process your personal data to the extent, for the purpose and on the basis of the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Reach out to you with offers of products and services, including offers tailored to our business partners.

Name, surname, email address, phone number.

Consent to the processing of personal data and the sending of commercial communications.

Until the withdrawal of consent to the processing of personal data and the sending of commercial offers.

The processing of this personal data by you is completely voluntary, but this data is necessary in order for us to send you our commercial communications offering products or other services. You have everything under control and it's up to you.

You have the right to withdraw your consent to the processing of personal data at any time, in accordance with the procedure described below in Article 4.2.

2.7.3 Telephone calls with consignment addressees.
An audio recording or, if applicable, a written recording of the content of the call is made from the content of the telephone calls and we process the records to the extent, for the purpose and under the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Ensuring the authenticity of the content of the call for the fulfillment of the contract with the customer of the transport (complaint handling) or the assertion of a claim.

The content of the call and the identification data of the order of transportation.

Necessity for the fulfillment of the contract. The legitimate interest of our company in the authenticity of the content of the call.

For the period necessary to fulfill the purposes of processing (in accordance with the duration of the legal title for data processing), audio recordings are automatically deleted after 6 months.

2.8

‍Passenger — user of the service ordered by HotelEmliftago cooperates with certain hotels or accommodation services that allow their customers to use LIFTAGO services. In this case, the hotel will send you a contact to LIFTAGO, to which we will send a written contract and other information. For this reason, the controller processes your personal data, for the purposes and for the permissions (legal title) stated here:

Purpose

Scope of processed information

Law degree

Processing time

Provision of LIFTAGO services and related communications

Name, surname, telephone number, e-mail address, IP address, personal user ID assigned by us, location data (GPS coordinates when ordering until the end of the trip), information about the type of mobile phone

Necessity to fulfill the contract

location data (GPS coordinates when ordering until the end of the ride)

Within 3 years from the last provision of the LIFTAGO service.

Name, surname, telephone number, e-mail address, IP address, personal user ID assigned by us, information about the type of mobile device

Within 3 years from the termination of the contract.

Basic data on the legal relationship and its existence (name, surname, contact details).

For a period of 10 years from the termination of the contract.

The personal data in question are necessary for the provision of the service, and you can request more detailed information from hotels or accommodation establishments.

3. To whom do we transfer personal data?

3.1

‍We cannot always determine in advance exactly who will need to provide personal data to. Therefore, here we list the categories of possible recipients with the reasons why the transfer of your personal data may take place:

Recipient

Reason for disclosure

Drivers using the LIFTAGO service in order to collect you (your parcel) and deliver you to your desired location.

Necessary for the fulfillment of the contract.

Persons operating payment systems for payment security purposes, in particular in connection with payment by card.

Necessary for the fulfillment of the contract.

The person responsible for our accounting and tax obligations.

We need an accounting and tax service provider in the position of processor to keep our accounts and meet our tax obligations.

Persons operating the website, applications and our software (computer systems), including those providing cloud services and analytical tools.

We need a software equipment provider who is in the position of processor to service our website and ensure the operation of information systems. At the same time, we use third-party services for the operation of the application. Examples of analytics tools are Google Analytics or Microsoft Clarity.

The person who arranges the sending of emails.

It may happen that by sending emails with the offer of our products, we entrust a third party to provide you with your email address for this purpose.

Service providers within the framework of registration with Liftago through third party services

If you choose the option to register for Liftago services through another provider (such as the social network Facebook or Apple for iPhone users), we exchange with this provider some personal data without which the registration of your choice could not take place.

3.2‍

We would like to inform you that we will always comply with your right to obtain information about who, when and for what purpose your personal data has been transferred.

4. What are your rights?

4.1

‍In view of the fact that our companies process personal data about you, you have the rights that we would like to inform you about in this section. You can exercise all your rights with us in any way that suits you and that allows us to verify that you are actually asking us (allowing us to verify your identity), and we will try to accommodate you as much as possible. However, in order to be able to accommodate you in the best possible way, we would like to ask you to exercise your rights in writing at an e-mail address service@liftago.com.

4.2

‍Right to withdraw consent — we process some of your personal data on the basis of your consent. You have the right to withdraw consent to the processing of personal data, including consent to the sending of commercial communications. You can withdraw your consent by requesting an email address service@liftago.com.With regard to the processing of your personal data for the purpose of sending commercial communications, you can withdraw your consent to the processing of personal data and your consent to the sending of commercial communications simply by clicking on the relevant link at the end of each commercial communication.

4.3

‍ Right of access — you have the right to access the personal data that our company processes about you, as well as the right to information about what personal data we process about you, for how long, what are the purposes for which we process it, to whom we disclose it and whether we use it for automated decision-making (or how this automated decision-making works). We will provide you with a copy of your personal data free of charge. Only in the case of multiple copies will we allow you to request the necessary payment for providing them.

4.4

‍Right to rectification — if you find that we are processing incomplete or incorrect personal data about you, you have the right to have the personal data corrected or, if required by the purpose of processing such personal data, to supplement it.

4.5

‍Right to erasure — Your right is also the right to delete your personal data that Our company stores and processes about you. In order to request erasure, one of the following reasons must be given: We would like to inform you that there may be a situation in which your personal data cannot be deleted following your withdrawal of consent to the processing of personal data or your request for erasure of personal data. This is particularly the case where we are required by law to process your personal data. In the event that this situation occurs, our company will inform you of the reason why your personal data cannot be deleted despite your explicit request for deletion of personal data.

Your personal data are no longer necessary for the purpose for which they were collected or processed;

— Your personal data is processed by Our company unlawfully;

— you have withdrawn the consent on the basis of which the processing of your personal data was carried out, and we have no other authority (legal title) to further process such personal data;

— object to the processing of your personal data if such personal data is processed for the purpose of direct marketing (e.g. sending commercial communications);

— object to the processing of your personal data, which we process on the basis of Our legitimate interest, and unless we are able to prove that Our legitimate interest outweighs your right to erasure;

— there is a legal reason that requires the erasure of such personal data;

— Our company processes the personal data of the child without parental consent for such processing.

We would like to inform you that there may be a situation where your personal data cannot be deleted on the basis of your withdrawal of consent to the processing of personal data or on your request to delete personal data. This is particularly the case where we are required by law to process your personal data. In the event that this situation occurs, our company will inform you of the reason why your personal data cannot be deleted despite your explicit request for deletion of personal data.

4.6

‍The right to portability — another right that you can exercise is the so-called right to portability. On the basis of this right, you can request the provision of your personal data, which have been provided to us on the basis of your consent and which we process automatically. We will provide you with your personal data that meet these conditions on request in a commonly used, structured and machine-readable format, or, upon your request, we will transfer it to another controller according to your purpose, if it is technically feasible.

4.7

‍Right to restriction of processing — in cases where you feel that your personal data processed by Our Company is incorrect, you have the right to request that we restrict the processing of your personal data for the time strictly necessary to verify the accuracy of your personal data and its possible rectification. You also have this right in the following cases:

— the processing of your personal data by Our company is unlawful, but you do not want your personal data to be deleted;

— Our company no longer needs your personal data for the purposes for which we processed it, but you insist on processing (in particular retention) by Our company for the purpose of establishing, exercising or defending your legal claims;

— you have objected to the processing of your personal data on the basis of our legitimate interest, and the restriction of processing in this case will be valid for the period necessary to determine whether our legitimate interest exceeds your right to have your personal data no longer processed.

4.8

‍Right to object to the processing of your personal data on the basis of a legitimate interest — in view of the fact that we process some of your personal data on the basis of a legitimate interest, you have the right to object to such processing, on the basis of which we will assess whether it is in our legitimate interest to process your personal data for that purpose or whether your right to have your personal data no longer processed prevails.

4.9

‍Right to object to the processing of your personal data for the purpose of direct marketing — you have the right to object to our processing of your personal data for the purpose of direct marketing (e.g. for the purpose of sending commercial communications). In this case, we will cease to process your personal data for this purpose without further ado.

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‍Right to complain — in the event that all of the above rights are insufficient from your point of view, or you believe that in any way Our Company infringes your rights, you have the opportunity to lodge a complaint with the supervisory authority. You can make a complaint by contacting the Office for Personal Data Protection, which is available on the page https://www.uoou.cz/podatelna-uradu/os-1006.

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‍Contact person for personal data protection — you can contact our data protection contact person at the email address ou@liftago.com.

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Purpose

Scope of processed information

Law degree

Processing time

Reach out to you with offers of products and services, including offers tailored to our business partners.

Name, surname, e-mail address, telephone number, personal user ID assigned by us, location data (GPS coordinates when ordering until the end of the ride)

Consent to the processing of personal data and the sending of commercial communications.

Until the withdrawal of consent to the processing of personal data and the sending of commercial offers.