Customer Support

We have a large e-shop, can Liftago help with parcel delivery?

Of course! Our delivery network is big enough to support you even during pre-Christmas craziness right until the Christmas Eve. Need proof? Alza.cz relies on us with parcel delivery as well!

We have a large e-shop, can Liftago help with parcel delivery?
What payment methods is Liftago parcel delivery compatible with?

We deliver orders paid online in advance. We're working on compatibility with other payment methods as we speak!

What payment methods is Liftago parcel delivery compatible with?
We're not sure if we can rely on Liftago when it comes to parcel delivery. What companies rely on you today?

We deliver for both big & small, including leaders in their fields such as Alza.cz or restaurants by Zdeněk Pohlreich. Liftago has sufficient delivery capacity to deliver your packages right until the Christmas Eve. Interested? Contact us, we're happy to help!

We're not sure if we can rely on Liftago when it comes to parcel delivery. What companies rely on you today?
How do you notify the recipient about the delivery?

Once we take over the package, we send the recipient a text message with estimated time of arrival (right on-the-minute) and a link to live-track the package's movement: thanks to this process we have an unrivaled delivery success rate. For you, that means less trouble with returned goods!

How do you notify the recipient about the delivery?
I own an e-shop. How much is Liftago parcel delivery?

We'll shake hands on the price together before launch. Our parcel delivery comes with a lot of cost-saving: the packages don't travel through depot, but directly to their destination. Due to absence of extra handling, you don't have to spend time & money on packaging & labeling, as we minimalize the change of damage.  The prices come down to the location of your pick-up point(s) as well as volume of parcels sent. To have an idea, bulk delivery costs around the same what our competitors offers( ~ 100 CZK per parcel). Express delivery of selected parcel within 60 minutes is around double the price of bulk delivery.

I own an e-shop. How much is Liftago parcel delivery?
I'd like to launch an e-shop. How do I integrate Liftago parcel delivery?

There are multiple handy ways to do that! Got a ready-made e-commerce solution from Shopify or Shoptet? We've built a Liftago extension for those!  Got a restaurant with systems from Storyous or Spotsu? We've got those and many more covered as well! You can also take it into your own hands and use our API to integrate Liftago. Don't have an e-shop or just want to pilot test first? There's our free web app just for that! Contact us and we'll find the best solution for you.

I'd like to launch an e-shop. How do I integrate Liftago parcel delivery?
I own a restaurant. Within what hours do you operate?

Basically nonstop, 24/7. Our business is on a dense delivery network with high availability even during the late hours.

I own a restaurant. Within what hours do you operate?
I own a restaurant. How much is Liftago food delivery?

With Liftago, you only pay for the actual delivery: we don't charge a fixed % of total value of the order.  We'll shake hands on the price beforehand: we respect your margin, the price is based mostly on location of your restaurant and volume of delivered orders. To have an idea, the price for express delivery (often within tens of minutes, an hour max.) is around 130–200 CZK per delivery.

I own a restaurant. How much is Liftago food delivery?
I own a restaurant. There are several delivery companies to choose from. Why Liftago?

With Liftago, you only pay for the delivery itself: that means no fixed % from total value of the delivered order. No strict delivery zone within which we deliver: we can cover the whole city and you can serve loyal customers even from the suburbs. Restaurants by Zděnek Pohlreich or Ambiente chain rely on us because of quality: with Liftago, you'll only meet professional couriers who know how a proper service looks like.

I own a restaurant. There are several delivery companies to choose from. Why Liftago?
Where are your services available?

You'll find the up-to-date list of cities here. We're working on further expansion. Got business in a city we don't operate yet? Let us know! We might be about to launch our services in your town, or you might push us to launch them sooner! )

Where are your services available?
I would like to send a package and have the driver return immediately, is that possible?

In the delivery section, choose the round trip mode. Provide pickup information, which will also serve as the return address. Also, provide destination information from which the driver will return to the pickup location.

I would like to send a package and have the driver return immediately, is that possible?
Do you provide vehicle towing?

At the moment, we do not provide vehicle towing, but we are working on it.

Do you provide vehicle towing?
I need a ride to multiple destinations, how do I do it?

Within the web application, at the destination address, you can add stops that can be used for short stops or passenger drop-offs during the ride.

If you want to transport more people to the same location, use the option to add pickups and provide contact information for each pickup. We inform all passengers about the order and the progress of the ride via SMS.

I need a ride to multiple destinations, how do I do it?
How do I handle a complaint?

To process a claim, please contact us at [email protected].

How do I handle a complaint?
I want to ship a parcel, how do I do it?

In the web application, select the delivery tab.

I want to ship a parcel, how do I do it?
How do I create a pre-order?

After entering the route, choose a later pickuptime and select from the available time slots up to one month in advance. Pre-orders are available in Prague and Brno, if the distance between the route's starting points is greater than 4 km. If you don't see the pre-order option for a specific route, we cannot guarantee availability in your location.

How do I create a pre-order?
Are there child seats in taxis?

Yes, you can travel in Liftago with a child car seat. You can find more information about the Kids service here.

Are there child seats in taxis?
I accidentally paid an invoice twice, what should I do to get a refund?

To recieve a duplicated payment, please contact our finance team at [email protected], and we will inform you about the refund process and timing.

I accidentally paid an invoice twice, what should I do to get a refund?
I want to change the payment method from a card to billing or vice versa, what should I do?

You can change between invoicing and card payment in the payments and billing section.

I want to change the payment method from a card to billing or vice versa, what should I do?
I received an email about a failed payment on my card. What should I do?

You need to update your payment card in the business administration. The amount for unpaid payments will be automatically deducted in the following days.

I received an email about a failed payment on my card. What should I do?
What about VAT for corporate/private customers?

Liftago is a VAT payer, so it invoices with VAT. The amount is shown without VAT in the application for corporate customers as well as for private customers. VAT is added to the monthly invoice or to each payment.

What about VAT for corporate/private customers?
Is it possible to use Liftago for group transportation?

In the mobile application and web application, you can order multiple cars simultaneously as individual orders.

Is it possible to use Liftago for group transportation?
I am unable to log into the web application, what should I do?

Try to reset your password on the forgot password page.

I am unable to log into the web application, what should I do?
I switched companies, how do I move to another company profile?

Remove yourself from the users for the web app in your current company and ask the administrator in the new company to add you as an administrator.

I switched companies, how do I move to another company profile?
Where do I change billing details (address, company name, VAT number, etc.)?

In the payments and billing section.

Where do I change billing details (address, company name, VAT number, etc.)?
Where do I add an email for invoicing?

In the account details section, enter the email to billing email for invoices and summaries section. Separate multiple email addresses with a comma. We send overviews in encrypted emails for higher personal data protection. If the email recipient needs access to overviews, make sure they have the password, available in the payments and billing section, or add them as an administrator among the users in the web app.

Where do I add an email for invoicing?
Where do I change/add a business account administrator?

You can manage administrators in the users section under the web app tab. You can add any number of administrators.

Where do I change/add a business account administrator?
Where can I change/renew my password?

To change your password when logging in to your business account, click the forgot password button.

Where can I change/renew my password?
Where can I find an overview of the rides?

On the main page of the web app or in the payments and billing section. In the table, you have the option to download a summary for each month.

Where can I find an overview of the rides?
Where do I add additional employees to my business account?

You can add your employees in the users section under the mobile app. By adding them, you authorize users to use Liftago services on your company's account. For a larger number of employees, you can use bulk employee management. You will find a template in the respective section. You can assign cost centers to individual users for better cost organization or set a monthly limit to restrict maximum spending.

If you want to grant access to the web application to other individuals, in the users section, choose the web app tab and select the admin or booker role.

Where do I add additional employees to my business account?
Can I order a ride for someone else, e.g. colleague, guest?

Yes! With a business account, you automatically gain access to a web application that allows this. Your colleague or guest doesn't need to have the Liftago app - once the driver is on the way, we will send them an SMS with the estimated arrival time and a link for tracking the vehicle's arrival including the car model, its color, and license plate number. Just a few clicks, and you don't have to worry about anything else!

Can I order a ride for someone else, e.g. colleague, guest?
Can Liftago help if we need to move around a lot of people (e.g. at an event)?

With our free business account you'll get access to our web which makes hailing multiple rides at once easy!

Can Liftago help if we need to move around a lot of people (e.g. at an event)?
How to manage the expenses of our employees?

You can stop worrying about your coworkers digging through their pockets for receipts. By adding selected employees to the corporate account, we will automatically invoice the services they use directly to you. You will find all completed rides on the ride summary, which we will send to you by email by the last day of the month along with the invoice.

How to manage the expenses of our employees?
What drivers & cars ride with Liftago?

Liftago has always cooperated only with licensed drivers. They are professionals familiar with the city. Moreover, they undergo training, and we continuously monitor their adherence to set standards. Before each order, you can choose from multiple driver offers based on the car category or driver rating and estimated arrival time.

What drivers & cars ride with Liftago?
How does invoicing work?

At the end of each month, we will send you a single invoice by email for all the services used, along with a summary of completed rides for the entire company. You have perfect control over expenses, and the invoice is due in 14 days.

How does invoicing work?
Do you have enough drivers? Can we rely on you?

Our service is based on high car availability throughout the day. In larger cities, a car will arrive within an average of 5 minutes from the request, and in smaller cities, within 10 minutes.

Do you have enough drivers? Can we rely on you?
How much is Liftago business account?

It's completely free to open & run the account. You only pay for the services used, such as taxi rides or dispatched packages. For specific requests and premium services, we handle pricing individually. Feel free to contact us at [email protected].

How much is Liftago business account?
Are packages sent via Liftago insured?

Yes, all packages sent via Liftago are insured up to 9999 CZK against damage & loss by default. If you need to send more valuable packages often, do not hesitate to contact us!

Are packages sent via Liftago insured?
We need to bulk deliver multiple packages, can Liftago help?

Yes! Anyone with our free business account has access to our freshly released web app we built with bulk delivery in mind!Got business account but not sure how it works? Contact us at [email protected]!Don't have business account yet? It's free! Get started here!

We need to bulk deliver multiple packages, can Liftago help?
We need to deliver a package expressly, can Liftago help?

Sure! Once you want to send a package, a courier will arrive to pick it up within 5 minutes in bigger cities, 10 in smaller ones and will be on his or her way immediately afterwards. An important document or forgotten charger can therefore be on the other side of the city within minutes. The Liftago delivery network is big enough that you don't have to plan in hours or days in advance: once you need a courier, open the app and you're a few clicks away!

We need to deliver a package expressly, can Liftago help?
How do you notify the recipient about an incoming package?

We'll send the recipient a text message with info about the package, including an estimated time of arrival (down to the exact minute) and link to live-track its movement on the map.

How do you notify the recipient about an incoming package?
How much are the Liftago courier services?

Courier services come as a part of free business account from Liftago. You only pay once you send a package: the prices are not set in stone. When demanding a courier via the app, you choose from multiple offers from surrounding couriers based on price, estimated time of arrival and even previous user's rating. This always, you're always in control.

How much are the Liftago courier services?
Do your offer extra services, such as guest pick-up at the airport?

As a business customer, once you hail a ride for your colleague or guest, we'll notify them via a text message with ride info, including estimated time of arrival and a link to live-track driver's movement: this way the customer always knows where to look for the driver.

Do your offer extra services, such as guest pick-up at the airport?
Can I order a ride for someone else, e.g. colleague, guest?

Yes! With a business account, you automatically gain access to a web application that allows this. Your colleague or guest doesn't need to have the Liftago app - once the driver is on the way, we will send them an SMS with the estimated arrival time and a link for tracking the vehicle's arrival including the car model, its color, and license plate number. Just a few clicks, and you don't have to worry about anything else!

Can I order a ride for someone else, e.g. colleague, guest?
Can Liftago help if we need to move around a lot of people (e.g. at an event)?

With our free business account you'll get access to our web which makes hailing multiple rides at once easy!

Can Liftago help if we need to move around a lot of people (e.g. at an event)?
Do you have enough drivers? Can we rely on you?

Our service is based on high car availability throughout the day. In larger cities, a car will arrive within an average of 5 minutes from the request, and in smaller cities, within 10 minutes.

Do you have enough drivers? Can we rely on you?
What drivers & cars ride with Liftago?

Liftago has always cooperated only with licensed drivers. They are professionals familiar with the city. Moreover, they undergo training, and we continuously monitor their adherence to set standards. Before each order, you can choose from multiple driver offers based on the car category or driver rating and estimated arrival time.

What drivers & cars ride with Liftago?
As a business customer, what taxi prices can we expect?

With Liftago, the drivers set the price themselves: once you choose to hail a ride, you'll see offers from driver around with you. This way, you can see the price, estimated time of arrival, car model and driver's rating from previous users before you get in the car – with Liftago, you're in control of how you get around.

As a business customer, what taxi prices can we expect?
How can I share ride's info?

That's easy: during the ride, select 'Share ride's info' at the bottom of the screen. You can send this link to anyone you want to follow your arrival. Great way of letting others know you're on your way!

How can I share ride's info?
What if l forget something in the car?

During the first 24 hours after the rides, there's an option to call the driver directly via the app. Go to app's menu, select Help > Lost item > Call last driver. The call is provided through an anonymized phone gate, your contact info is therefore safe.

You can also contact us via e-mail (please always include a phone number/e-mail that's part of the Liftago user account the ride was ordered from):

  • as a reply to the after ride e-mail
  • via the app's menu: select Help > Lost item
  • directly at [email protected].
What if l forget something in the car?
How can I apply a promo?

You have to apply the promo before the ride. To do so, go to app's menu, select Enter promo code and then again at the bottom of the screen. The promo is compatible with rides paid via a card saved in the app only.

How can I apply a promo?
What if the payment doesn't go through?

With Liftago, the most common payment option are either cash or payment card. Here's what do if the payment with such card doesn't go through.

The most common scenario is a problem with 'MO/TO limit' settings – that means payments via card without the CVV code verification (the 3 numbers on the back of your card you're asked to provide e.g. when confirming a payment after an online purchase). If the payment doesn't go through, please check your MO/TO limit settings in your internet banking or contact your bank directly.

Other issues might be that your card is either expired, the bank registers the card as lost or there's insufficient funds at your account. If the bank declines the payment, unfortunately we can't tell which problem occured – please contact your bank directly.

What if the payment doesn't go through?
Can I get Liftago services without the app?

Unfortunately, you need our app to access Liftago services.
That being said, if someone hails you a ride from their phone, it's of course perfectly OK to get in the taxi. )

On top of that, we've got a free business account that comes with a special feature: these customers get access to our web app created with recipients and assistants in mind. Using web app, they can easily hail a ride for colleagues or guests: no need for an app on their side as they get a text message about ride info once the driver is on his or her way to pick them up!

Can I get Liftago services without the app?
Is internet connection needed to use the app?

Yes, without internet it's not possible to use Liftago services (e.g. hail a ride or send a package)

Is internet connection needed to use the app?
Is the Liftago app free?

Yes, Liftago app is free for download on iOS and Android. You only pay once you use a service (e.g. hail a ride or send a package).

Is the Liftago app free?
Why should I want the Liftago app?

With the Liftago app, hailing a taxi ride or a courier to deliver your package is super easy.

Why should I want the Liftago app?
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Logistics
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Taxi

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Taxi
Personal

For business

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Business account
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Mobile app
Personal
Question

Answer

Question
Why should I want the Liftago app?

With the Liftago app, hailing a taxi ride or a courier to deliver your package is super easy.

Why should I want the Liftago app?
Is the Liftago app free?

Yes, Liftago app is free for download on iOS and Android. You only pay once you use a service (e.g. hail a ride or send a package).

Is the Liftago app free?
Is internet connection needed to use the app?

Yes, without internet it's not possible to use Liftago services (e.g. hail a ride or send a package)

Is internet connection needed to use the app?
Can I get Liftago services without the app?

Unfortunately, you need our app to access Liftago services.
That being said, if someone hails you a ride from their phone, it's of course perfectly OK to get in the taxi. )

On top of that, we've got a free business account that comes with a special feature: these customers get access to our web app created with recipients and assistants in mind. Using web app, they can easily hail a ride for colleagues or guests: no need for an app on their side as they get a text message about ride info once the driver is on his or her way to pick them up!

Can I get Liftago services without the app?
What if the payment doesn't go through?

With Liftago, the most common payment option are either cash or payment card. Here's what do if the payment with such card doesn't go through.

The most common scenario is a problem with 'MO/TO limit' settings – that means payments via card without the CVV code verification (the 3 numbers on the back of your card you're asked to provide e.g. when confirming a payment after an online purchase). If the payment doesn't go through, please check your MO/TO limit settings in your internet banking or contact your bank directly.

Other issues might be that your card is either expired, the bank registers the card as lost or there's insufficient funds at your account. If the bank declines the payment, unfortunately we can't tell which problem occured – please contact your bank directly.

What if the payment doesn't go through?
How can I apply a promo?

You have to apply the promo before the ride. To do so, go to app's menu, select Enter promo code and then again at the bottom of the screen. The promo is compatible with rides paid via a card saved in the app only.

How can I apply a promo?
What if l forget something in the car?

During the first 24 hours after the rides, there's an option to call the driver directly via the app. Go to app's menu, select Help > Lost item > Call last driver. The call is provided through an anonymized phone gate, your contact info is therefore safe.

You can also contact us via e-mail (please always include a phone number/e-mail that's part of the Liftago user account the ride was ordered from):

  • as a reply to the after ride e-mail
  • via the app's menu: select Help > Lost item
  • directly at [email protected].
What if l forget something in the car?
How can I share ride's info?

That's easy: during the ride, select 'Share ride's info' at the bottom of the screen. You can send this link to anyone you want to follow your arrival. Great way of letting others know you're on your way!

How can I share ride's info?
As a business customer, what taxi prices can we expect?

With Liftago, the drivers set the price themselves: once you choose to hail a ride, you'll see offers from driver around with you. This way, you can see the price, estimated time of arrival, car model and driver's rating from previous users before you get in the car – with Liftago, you're in control of how you get around.

As a business customer, what taxi prices can we expect?
What drivers & cars ride with Liftago?

Liftago has always cooperated only with licensed drivers. They are professionals familiar with the city. Moreover, they undergo training, and we continuously monitor their adherence to set standards. Before each order, you can choose from multiple driver offers based on the car category or driver rating and estimated arrival time.

What drivers & cars ride with Liftago?
Do you have enough drivers? Can we rely on you?

Our service is based on high car availability throughout the day. In larger cities, a car will arrive within an average of 5 minutes from the request, and in smaller cities, within 10 minutes.

Do you have enough drivers? Can we rely on you?
Can Liftago help if we need to move around a lot of people (e.g. at an event)?

With our free business account you'll get access to our web which makes hailing multiple rides at once easy!

Can Liftago help if we need to move around a lot of people (e.g. at an event)?
Can I order a ride for someone else, e.g. colleague, guest?

Yes! With a business account, you automatically gain access to a web application that allows this. Your colleague or guest doesn't need to have the Liftago app - once the driver is on the way, we will send them an SMS with the estimated arrival time and a link for tracking the vehicle's arrival including the car model, its color, and license plate number. Just a few clicks, and you don't have to worry about anything else!

Can I order a ride for someone else, e.g. colleague, guest?
Do your offer extra services, such as guest pick-up at the airport?

As a business customer, once you hail a ride for your colleague or guest, we'll notify them via a text message with ride info, including estimated time of arrival and a link to live-track driver's movement: this way the customer always knows where to look for the driver.

Do your offer extra services, such as guest pick-up at the airport?
How much is Liftago business account?

It's completely free to open & run the account. You only pay for the services used, such as taxi rides or dispatched packages. For specific requests and premium services, we handle pricing individually. Feel free to contact us at [email protected].

How much is Liftago business account?
Do you have enough drivers? Can we rely on you?

Our service is based on high car availability throughout the day. In larger cities, a car will arrive within an average of 5 minutes from the request, and in smaller cities, within 10 minutes.

Do you have enough drivers? Can we rely on you?
How does invoicing work?

At the end of each month, we will send you a single invoice by email for all the services used, along with a summary of completed rides for the entire company. You have perfect control over expenses, and the invoice is due in 14 days.

How does invoicing work?
What drivers & cars ride with Liftago?

Liftago has always cooperated only with licensed drivers. They are professionals familiar with the city. Moreover, they undergo training, and we continuously monitor their adherence to set standards. Before each order, you can choose from multiple driver offers based on the car category or driver rating and estimated arrival time.

What drivers & cars ride with Liftago?
How to manage the expenses of our employees?

You can stop worrying about your coworkers digging through their pockets for receipts. By adding selected employees to the corporate account, we will automatically invoice the services they use directly to you. You will find all completed rides on the ride summary, which we will send to you by email by the last day of the month along with the invoice.

How to manage the expenses of our employees?
Can Liftago help if we need to move around a lot of people (e.g. at an event)?

With our free business account you'll get access to our web which makes hailing multiple rides at once easy!

Can Liftago help if we need to move around a lot of people (e.g. at an event)?
Can I order a ride for someone else, e.g. colleague, guest?

Yes! With a business account, you automatically gain access to a web application that allows this. Your colleague or guest doesn't need to have the Liftago app - once the driver is on the way, we will send them an SMS with the estimated arrival time and a link for tracking the vehicle's arrival including the car model, its color, and license plate number. Just a few clicks, and you don't have to worry about anything else!

Can I order a ride for someone else, e.g. colleague, guest?
Where do I add additional employees to my business account?

You can add your employees in the users section under the mobile app. By adding them, you authorize users to use Liftago services on your company's account. For a larger number of employees, you can use bulk employee management. You will find a template in the respective section. You can assign cost centers to individual users for better cost organization or set a monthly limit to restrict maximum spending.

If you want to grant access to the web application to other individuals, in the users section, choose the web app tab and select the admin or booker role.

Where do I add additional employees to my business account?
Where can I find an overview of the rides?

On the main page of the web app or in the payments and billing section. In the table, you have the option to download a summary for each month.

Where can I find an overview of the rides?
Where can I change/renew my password?

To change your password when logging in to your business account, click the forgot password button.

Where can I change/renew my password?
Where do I change/add a business account administrator?

You can manage administrators in the users section under the web app tab. You can add any number of administrators.

Where do I change/add a business account administrator?
Where do I add an email for invoicing?

In the account details section, enter the email to billing email for invoices and summaries section. Separate multiple email addresses with a comma. We send overviews in encrypted emails for higher personal data protection. If the email recipient needs access to overviews, make sure they have the password, available in the payments and billing section, or add them as an administrator among the users in the web app.

Where do I add an email for invoicing?
Where do I change billing details (address, company name, VAT number, etc.)?

In the payments and billing section.

Where do I change billing details (address, company name, VAT number, etc.)?
I switched companies, how do I move to another company profile?

Remove yourself from the users for the web app in your current company and ask the administrator in the new company to add you as an administrator.

I switched companies, how do I move to another company profile?
I am unable to log into the web application, what should I do?

Try to reset your password on the forgot password page.

I am unable to log into the web application, what should I do?
Is it possible to use Liftago for group transportation?

In the mobile application and web application, you can order multiple cars simultaneously as individual orders.

Is it possible to use Liftago for group transportation?
What about VAT for corporate/private customers?

Liftago is a VAT payer, so it invoices with VAT. The amount is shown without VAT in the application for corporate customers as well as for private customers. VAT is added to the monthly invoice or to each payment.

What about VAT for corporate/private customers?
I received an email about a failed payment on my card. What should I do?

You need to update your payment card in the business administration. The amount for unpaid payments will be automatically deducted in the following days.

I received an email about a failed payment on my card. What should I do?
I want to change the payment method from a card to billing or vice versa, what should I do?

You can change between invoicing and card payment in the payments and billing section.

I want to change the payment method from a card to billing or vice versa, what should I do?
I accidentally paid an invoice twice, what should I do to get a refund?

To recieve a duplicated payment, please contact our finance team at [email protected], and we will inform you about the refund process and timing.

I accidentally paid an invoice twice, what should I do to get a refund?
Are there child seats in taxis?

Yes, you can travel in Liftago with a child car seat. You can find more information about the Kids service here.

Are there child seats in taxis?
How do I create a pre-order?

After entering the route, choose a later pickuptime and select from the available time slots up to one month in advance. Pre-orders are available in Prague and Brno, if the distance between the route's starting points is greater than 4 km. If you don't see the pre-order option for a specific route, we cannot guarantee availability in your location.

How do I create a pre-order?
I want to ship a parcel, how do I do it?

In the web application, select the delivery tab.

I want to ship a parcel, how do I do it?
How do I handle a complaint?

To process a claim, please contact us at [email protected].

How do I handle a complaint?
I need a ride to multiple destinations, how do I do it?

Within the web application, at the destination address, you can add stops that can be used for short stops or passenger drop-offs during the ride.

If you want to transport more people to the same location, use the option to add pickups and provide contact information for each pickup. We inform all passengers about the order and the progress of the ride via SMS.

I need a ride to multiple destinations, how do I do it?
Do you provide vehicle towing?

At the moment, we do not provide vehicle towing, but we are working on it.

Do you provide vehicle towing?
I would like to send a package and have the driver return immediately, is that possible?

In the delivery section, choose the round trip mode. Provide pickup information, which will also serve as the return address. Also, provide destination information from which the driver will return to the pickup location.

I would like to send a package and have the driver return immediately, is that possible?
Where are your services available?

You'll find the up-to-date list of cities here. We're working on further expansion. Got business in a city we don't operate yet? Let us know! We might be about to launch our services in your town, or you might push us to launch them sooner! )

Where are your services available?
I own a restaurant. There are several delivery companies to choose from. Why Liftago?

With Liftago, you only pay for the delivery itself: that means no fixed % from total value of the delivered order. No strict delivery zone within which we deliver: we can cover the whole city and you can serve loyal customers even from the suburbs. Restaurants by Zděnek Pohlreich or Ambiente chain rely on us because of quality: with Liftago, you'll only meet professional couriers who know how a proper service looks like.

I own a restaurant. There are several delivery companies to choose from. Why Liftago?
I own a restaurant. How much is Liftago food delivery?

With Liftago, you only pay for the actual delivery: we don't charge a fixed % of total value of the order.  We'll shake hands on the price beforehand: we respect your margin, the price is based mostly on location of your restaurant and volume of delivered orders. To have an idea, the price for express delivery (often within tens of minutes, an hour max.) is around 130–200 CZK per delivery.

I own a restaurant. How much is Liftago food delivery?
I own a restaurant. Within what hours do you operate?

Basically nonstop, 24/7. Our business is on a dense delivery network with high availability even during the late hours.

I own a restaurant. Within what hours do you operate?
I'd like to launch an e-shop. How do I integrate Liftago parcel delivery?

There are multiple handy ways to do that! Got a ready-made e-commerce solution from Shopify or Shoptet? We've built a Liftago extension for those!  Got a restaurant with systems from Storyous or Spotsu? We've got those and many more covered as well! You can also take it into your own hands and use our API to integrate Liftago. Don't have an e-shop or just want to pilot test first? There's our free web app just for that! Contact us and we'll find the best solution for you.

I'd like to launch an e-shop. How do I integrate Liftago parcel delivery?
I own an e-shop. How much is Liftago parcel delivery?

We'll shake hands on the price together before launch. Our parcel delivery comes with a lot of cost-saving: the packages don't travel through depot, but directly to their destination. Due to absence of extra handling, you don't have to spend time & money on packaging & labeling, as we minimalize the change of damage.  The prices come down to the location of your pick-up point(s) as well as volume of parcels sent. To have an idea, bulk delivery costs around the same what our competitors offers( ~ 100 CZK per parcel). Express delivery of selected parcel within 60 minutes is around double the price of bulk delivery.

I own an e-shop. How much is Liftago parcel delivery?
How do you notify the recipient about the delivery?

Once we take over the package, we send the recipient a text message with estimated time of arrival (right on-the-minute) and a link to live-track the package's movement: thanks to this process we have an unrivaled delivery success rate. For you, that means less trouble with returned goods!

How do you notify the recipient about the delivery?
We're not sure if we can rely on Liftago when it comes to parcel delivery. What companies rely on you today?

We deliver for both big & small, including leaders in their fields such as Alza.cz or restaurants by Zdeněk Pohlreich. Liftago has sufficient delivery capacity to deliver your packages right until the Christmas Eve. Interested? Contact us, we're happy to help!

We're not sure if we can rely on Liftago when it comes to parcel delivery. What companies rely on you today?
What payment methods is Liftago parcel delivery compatible with?

We deliver orders paid online in advance. We're working on compatibility with other payment methods as we speak!

What payment methods is Liftago parcel delivery compatible with?
We have a large e-shop, can Liftago help with parcel delivery?

Of course! Our delivery network is big enough to support you even during pre-Christmas craziness right until the Christmas Eve. Need proof? Alza.cz relies on us with parcel delivery as well!

We have a large e-shop, can Liftago help with parcel delivery?
How much are the Liftago courier services?

Courier services come as a part of free business account from Liftago. You only pay once you send a package: the prices are not set in stone. When demanding a courier via the app, you choose from multiple offers from surrounding couriers based on price, estimated time of arrival and even previous user's rating. This always, you're always in control.

How much are the Liftago courier services?
How do you notify the recipient about an incoming package?

We'll send the recipient a text message with info about the package, including an estimated time of arrival (down to the exact minute) and link to live-track its movement on the map.

How do you notify the recipient about an incoming package?
We need to deliver a package expressly, can Liftago help?

Sure! Once you want to send a package, a courier will arrive to pick it up within 5 minutes in bigger cities, 10 in smaller ones and will be on his or her way immediately afterwards. An important document or forgotten charger can therefore be on the other side of the city within minutes. The Liftago delivery network is big enough that you don't have to plan in hours or days in advance: once you need a courier, open the app and you're a few clicks away!

We need to deliver a package expressly, can Liftago help?
We need to bulk deliver multiple packages, can Liftago help?

Yes! Anyone with our free business account has access to our freshly released web app we built with bulk delivery in mind!Got business account but not sure how it works? Contact us at [email protected]!Don't have business account yet? It's free! Get started here!

We need to bulk deliver multiple packages, can Liftago help?
Are packages sent via Liftago insured?

Yes, all packages sent via Liftago are insured up to 9999 CZK against damage & loss by default. If you need to send more valuable packages often, do not hesitate to contact us!

Are packages sent via Liftago insured?