Liftago allows drivers to determine their own fares. In the app, available drivers’ offers are displayed with price, estimated arrival, rating, and vehicle type, so you can pick the one that fits you best. On the web interface, you can choose according to vehicle type.

Yes, airport pickup can be easily arranged via the web interface. Enter the passenger details, set the pick-up time to Later, and choose Airport pickup. With the provided flight number, we track the arrival automatically, and the driver will meet the passenger in the arrivals hall holding a sign. Simultaneously, the passenger gets an SMS including license plate, driver contact, and car location. It’s also possible to book a taxi for your employee or company visitor.

The Liftago app lets you easily order a safe taxi or a reliable courier in 15 Czech cities.

Check out the benefits the app provides.

Downloading Liftago is completely free — you only pay for the ride or delivery you order.

Yes, without an internet connection it is not possible to request individual services (taxi, courier, etc.).

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You can use our web booking to order a ride quickly without registering in the app.

You can also book by phone at +420 266 266 000.

Business users can access the web interface to order rides for staff or guests, and passengers get an SMS with ride information.

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Most payment issues are caused by MO/TO limits configured in your online banking. These apply to remote payments, like using a saved card in mobile apps, and some banks distinguish them from normal internet payments.

Other potential causes include an expired or lost card, or insufficient account balance.

If the bank refuses the payment, we cannot see the exact reason. Please reach out to your bank or check your account in online banking for more information.

You need to enter the discount promo code in the app before ordering a ride:
1. Open the app menu.
2. Select Enter promo code.
3. In the section Discount enter your promo code.

The discount is only valid for rides on a personal profile and when paying with a card saved in the app or via Apple Pay / Google Pay.

You can send your package with Liftago courier services starting from CZK 179. The exact price will always be shown in the app before you confirm your order.

The recipient receives an SMS with the estimated arrival time of the courier and a link to track the delivery in real time.

Yes, for business customers we offer a web interface that makes sending gifts fast and easy.

Are you a business partner and need guidance? Contact us at business@liftago.com.

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Absolutely – Liftago Courier is designed for express deliveries.

In big cities, couriers typically arrive within 5 minutes, and in smaller towns within 10 minutes. With our extensive network, you don’t need to schedule in advance – order when you need, and we’re on the move.

Yes, every package is insured up to CZK 250,000.

Setting up and maintaining a business account is free. You only pay for the services you use, such as taxi rides or delivered items.

For specific requests or premium services, we provide a customized price offer. Feel free to contact us at business@liftago.com.

Driver availability is one of our strengths: average pickup time is 5 minutes in bigger cities and about 10 in smaller ones.

Invoices for all completed rides are sent at the end of each month by email. They include a full overview of all company rides, giving you complete control over expenses. Payment is due within 14 days.

Liftago works exclusively with licensed professional drivers who know the city inside out. We ensure regular training, monitor vehicle conditions, and have clear rules for all cars. For higher-class vehicles, you can also use our Premium service.

Additionally, before each booking, you can choose from multiple driver options based on price, vehicle type, rating, arrival time, or personal preference.

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Employees’ rides are automatically billed to your company once they are added to the business account, so there’s no need to handle individual receipts. Each month, you’ll receive a detailed summary of all rides and the invoice, keeping all expenses fully transparent and easy to manage.

Yes, with a business account, you can order a taxi for a colleague, guest, or any other person. The passenger does not even need the Liftago app. Once the driver is on the way, the passenger will receive an SMS with a link to track the car, including its model, color, and license plate number.

You can add employees in the section: Give your team access – Mobile App. This allows them to use Liftago services on your company account. For larger teams, you can use the bulk import feature. Templates are available in the same section. Each user can be assigned a cost center for better expense tracking or a monthly limit to control spending. To grant access to the web interface, click Give your team access – Web Interface and assign them the role of administrator or orderer.

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You can find ride history on the main page of the web interface or in the Payments and Billing section.

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When logging in to your business account, just click on: Forgot password.

On the main page of the web interface, click on Give your team access – Web interface. There you can add or change administrators and orderers.

Enter the email(s) for invoice delivery under Administration – Account Details – Email for Invoices and Reports. Separate multiple addresses with commas. For GDPR, invoices are sent in password-protected emails; the password is available in Payments and Billing, or you can make the recipient an administrator.

You can update billing details, such as company name, address, or VAT number, in the Administration → Payments & Billing section.

To switch accounts, request that your current company’s admin removes you through the web portal. Then, the admin of your new company can add you under the new business account.

Try resetting your password on the page Forgot password. If you still can’t log in, contact us at service@liftago.com.

Liftago is a VAT-registered company and issues invoices with VAT. In the app, prices are displayed without VAT. For corporate accounts, VAT is added to each payment or to the monthly invoice.

To switch your payment method from card to invoice or vice versa, go to Administration and then Payments & Billing.

Overpayments are refunded automatically every three weeks. If you need an earlier refund, please contact our finance team at purchasing@liftago.com.

Please send your complaint to service@liftago.com, including the ride ID, date, and reason. Our team will process it as soon as possible.

You can include additional stops in the destination field of the booking form for short pauses or passenger drop-offs.

To transport several people to the same location, add multiple pickups and include contact information for each passenger. All riders receive SMS updates about the booking and ride.

Yes. We offer Car pickup service where a driver can safely drive your car home.

Poplatky se počítají z celkové částky bez spropitného a provizí třetích stran. Aktuální výši poplatků pro Vaše město naleznete zde.

Spropitné zůstává v plné výši řidičům a to i z bezkontaktních plateb. Celkovou výši spropitného naleznete v aplikaci a také každý týden v přehledu řidiče. Odkaz na přehled zde.

Akceptace je procentuální podíl poptávek, na které reagujete nabídkou a je počítána ze všech poptávek, které obdržíte. Pokud zakázku nevyhrajete, ale dali jste nabídku, je vám stále přičtena do akceptace.. Pokud zakázka zmizí před limitem, vaše akceptace se nesnižuje. Aktuální požadovanou výši týdenní akceptace naleznete zde.

Aktuální přehled Vaší akceptace vidíte v aplikaci.

Nové magnety si můžete zakoupit na e-shopu brandingshop.cz po kliknutí na tento odkaz.

Absolutely. Liftago tracks your flight for free and ensures your driver arrives when you land.

Enter Václav Havel Airport as the pickup point, your destination, and flight number. The driver will meet you at the arrivals hall with a sign.

We aim to provide the best service for both customers and drivers. We take several steps to make this possible:

• All drivers are carefully selected, trained, and monitored over time.
• You can choose your driver in advance via an auction based on rating, arrival time, vehicle type, price, name, or photo.
• Feedback is anonymous; you can rate drivers and describe your ride experience.
• We have a Driver Code of Conduct, ensuring traffic rules are followed and customers are treated with care.
• Calls between drivers and customers are anonymized to protect both parties.
• Our customer support is available anytime in the app or at service@liftago.com.
• Drivers receive consistently high ratings from customers, with an average of 4.97 stars.

Yes, you can choose from several options directly in the app. For Premium vehicles, select the Premium category. Eco offers electric and hybrid cars, and by choosing Kids, you can easily book a vehicle with a universal child car seat and booster.

You can order a Car pickup through the Liftago app by entering your pickup and drop-off locations. The driver will arrive, take your car, and safely deliver both you and your vehicle to the requested destination.

A professional Liftago driver, trained specifically for this service, will drive your car. They have passed a strict selection process, and follow our high standards.

The cost is based on distance and travel time. The exact fare is displayed in the app when you make your booking before the ride.

Yes, the service is designed so you can comfortably ride in your own car together with the driver.

The Car Pickup service is available for longer trips as well, currently in Prague and its surroundings. If you have a specific request, feel free to contact our customer support at service@liftago.com.

Currently, the app only allows sending packages one by one. If you need to send multiple packages at once, this option is available for business customers via the web interface.

Yes, each employee can be set up to pay individually with their own company card. In this case, the employee will receive a monthly summary of all receipts with an overview of rides, and these rides will not appear on the company invoice.

You can easily order a taxi and a courier from the web interface as well as from the mobile app. Simply provide the passenger’s details, route, select the type of vehicle, and confirm the order.

For assistance with a particular booking, reach out to business@liftago.com.

Check and, if needed, update your payment card in your account settings. The system will attempt to charge the outstanding amount again in the following days. If the problem persists, contact us at service@liftago.com.

To pre-order a ride, enter passenger info in the web interface, choose Later for pickup time, and set the day and hour.

You can book up to 30 days in advance. Pre-orders are currently offered in Prague and Brno for rides exceeding 3 km.

Yes, you can book an XXL vehicle for up to 7 passengers. You can also order multiple vehicles at once via the mobile app or the corporate web interface.

XXL vehicles can be pre-order for a specific time, with pickup available from 16 hours after ordering. For airport pickups with passengers met in the arrivals hall, contact us at business@liftago.cz and we’ll arrange it.

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When ordering a taxi, you can add stops at the destination for short pauses or drop-offs.

To transport multiple people to one location, Add stop and provide contact details for each passenger. Everyone will receive SMS updates about the ride.

Call our support team at +420 266 266 266 and they’ll assist you in retrieving your item.

Packages are ordered through the same system as taxi rides. On the website, select Courier at the top, and in the app, choose the Courier icon at the bottom.

We transport packages in dimensions 55 × 45 × 25 cm and weighing up to 15 kg. Ideal for smaller express shipments, contracts or envelopes.

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Yes, every package is insured up to 250 000 CZK.

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You don’t need to worry about packaging – simply give the package to the Liftago courier, who will ensure it’s delivered quickly.

Liftago offers a solution for sending multiple shipments at the same time via our corporate web interface. For guidance, contact us: business@liftago.com.

In the delivery order, select Round Trip. Provide the pick-up details, which will also serve as the return address, and the delivery address from which the driver will return to the pick-up point.

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Easily set up a business account here. We will then contact you to train your reception and set up the most common routes.

You can easily order a taxi or courier via the web interface, accessible automatically with your business account. Just enter the passenger’s name, route, and payment method. We’ll send an SMS to the passenger with the car’s license plate, driver contact, and location, and then dispatch the vehicle.

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Guests can conveniently order their own Liftago ride by scanning a QR code we prepare for your hotel. No app download is required; after entering their route and payment details, a car is dispatched to them.

Yes, you can easily order an airport pickup through our web interface. Enter the passenger details, select Later under Pickup Time, then choose Airport Pickup. By providing your flight number, we track the arrival and the driver will meet the passenger in the arrivals hall with a sign. The passenger also receives an SMS with the car plate, driver contact, and vehicle location.

To set up fixed routes and prices, do not hesitate to contact us: business@liftago.com

Yes. Among our services, we also offer car pickup, where a driver can transport your vehicle for you.

Yes, you can travel in Liftago vehicles equipped with a child car seat and booster seat. Just enter your route in the app and select Kids.

Absolutely. We can create a unique QR code for your event, so guests can order rides easily without downloading the app. They simply scan the code, enter their route, choose a payment method, and we’ll dispatch a car.

We can prepare a quote for an hourly ride via a business account. Send us your planned routes, times, and preferred car type to business@liftago.com, and we’ll provide the pricing and pre-order your ride.

We can organize long-distance rides for you through a business account. Just send us the route, date, and preferred car type to business@liftago.com, and we’ll get back to you as soon as possible.

Simply email your idea to business@liftago.com, and we’ll help set up your custom promo code including all the specifics.

Our couriers handle packages up to 55 × 45 × 25 cm in size and weighing no more than 15 kg – perfect for small urgent items, documents, or letters.

Each delivery is insured for up to CZK 250,000.

You can skip the packing supplies with Liftago. Give your package directly to the courier, and they’ll ensure it’s delivered safely and smoothly.

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Liftago courier services are currently available in 15 cities across the Czech Republic. You can find the full list on our Where we drive page.

Yes, in Prague and Brno you can choose one of three delivery time slots when booking a courier – either the same day or the next day.

In other cities, only express service with immediate pickup and delivery is currently available.

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If an item is left in a Liftago vehicle, reach out to the driver via the app within 24 hours. If more than 24 hours have passed, or if you cannot reach the driver, or encounter any other issue, we will help you locate your lost item.

How to proceed?

1. Open the menu in the app and go to the Support section.

2. Select Lost item and follow the instructions.

You can also email us. Either by replying to the confirmation email from your ride or directly at service@liftago.com. Please include your phone number (or email) and the location where the ride was booked.

Liftago Kids provides safe transportation for children. Drivers are trained and vehicles are equipped with car seats (up to 36 kg) and booster seats for comfort and safety.

XXL taxis can carry 7 to 9 passengers depending on the vehicle type. Currently, we guarantee transport for up to 7 passengers. You can also order multiple cars at once in the app. For group orders, our customer support is happy to assist: +420 266 266 000 or service@liftago.cz.

Yes, your car can be safely transported without you. Make sure the driver has all necessary handover details. The app lets you track the car in real time.

Just enter your flight number when booking, and we take care of the rest. The driver tracks your arrival in real time, so they’ll be there when you land – even if your flight is delayed.

How to do that?
1. Open the Liftago app.
2. Enter the route from Vaclav Havel Airport to your final destination.
3. In the lower right corner, select the icon Pre-order.
4. In the section Pick-up time choose Upon the flight arrival and enter the flight number.
5. After landing, the driver will wait for you at the chosen place.

Liftago Courier provides quick and dependable delivery of your packages. You can schedule delivery immediately or for a chosen time, all via the app, ensuring your package reaches its destination safely and punctually.

The Premium service offers higher-quality, more comfortable cars for special occasions, meeting higher standards in both vehicle selection and the overall travel experience. These are new models from higher-class categories.

Liftago offers both hybrid and fully electric cars. The specific model depends on current availability. With Liftago, you always pick your own car and driver.

Liftago Kids can be used for children of all ages. Each Kids vehicle is equipped with a car seat for up to 36 kg and a booster seat.

You can easily order an XXL Liftago in the app. Just select the XXL car type when placing your order. Currently, reservations must be made at least 16 hours in advance. Immediate booking will be available soon.

The driver is informed in real time about any delays, and your pick-up time is automatically adjusted to match your actual landing.

You can easily send a package through the Liftago app.

‍Business customers can also use the web order form. The courier will pick up your parcel and deliver it to the recipient – it’s as simple as booking a regular taxi ride.

Liftago provides safe and reliable taxi transport as well as courier services for delivering packages. You can also use the car pickup service, available directly in the app.

The Premium service offers a selection of special vehicles that meet higher quality standards. Premium drivers are among those with the highest ratings and follow a dress code.‍

You can currently order eco-friendly cars in Prague and Brno. When placing your order in the app, simply select the Eco category.

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You can schedule a Liftago Kids ride in advance using the app. After entering the pickup and destination addresses, tap the calendar icon in the bottom right and pick when you want the driver with the child seat to arrive.

You don’t have to use the app – simply order Liftago online at order.liftago.com or call us at +420 266 266 000. That said, the app has plenty of advantages:
– Request a taxi, courier, Kids taxi, or Car pickup in seconds.
– Save your favourite drivers and destinations, and view your full ride history.
– Keep your favourite drivers in your contacts.
– Get special deals with promocodes.
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Find out more aboout app: https://www.liftago.com/app

XXL taxis operate 24/7, including nights and holidays. Please note that reservations currently need to be placed at least 16 hours beforehand.

This service is currently only available for our Business customers.

Open the app, type in your destination, and select the Premium options. Liftago Premium is currently offered in Prague and Brno.

Open the app, type in your destination, and select the Eco options. Liftago Eco is currently offered in Prague and Brno.

Vzhledem k přejití do režimu fixních cen řidič nemusí zákazníkům vydat účtenku. Účtenka je zákazníkům po jízdě zaslána e-mailem.

U jízd objednaných přes telefonickou linku účtenky zasíláme skrze odkaz přiložený do SMS, která je zákazníkovi zasílány pro sledování polohy řidiče a jako potvrzení o jízdě.

Drivers use only certified child seats and booster seats, ensuring they are properly installed. They also follow traffic regulations and drive in a safe manner.

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